Contract
Aston Carter
Auburn Hills, MI, USA
Position Overview We are seeking a detail‑oriented and customer‑focused Bilingual Customer Account Specialist to strengthen our customer relationships and ensure an exceptional service experience. In this role, you will serve as a key point of contact for customers, providing product insights, troubleshooting issues, and coordinating closely with our outside sales team. This position is ideal for someone who thrives in a fast‑paced environment and enjoys problem‑solving, relationship building, and operational coordination. Key Responsibilities Respond to and resolve customer inquiries, issues, and complaints efficiently by collaborating with internal teams. Provide product information, support, and recommendations to customers and Territory Sales Managers. Anticipate customer needs and proactively identify potential service concerns. Troubleshoot customer service challenges and ensure timely corrective actions. Manage the complete order lifecycle—including...

