8450 customer experience analyst jobs found

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. As a Business Analyst for Customer Experience Systems, this role combines analytical expertise with cross-functional collaboration, supporting systems enhancements and strategic initiatives across Customer Experience sub-teams including Professional Development, Customer Success, and Technical Onboarding. The position...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Partner Delivery & Business Development Manager Analyst About your role: As a Partner Delivery & Business Development Manager, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch. You will be responsible for supporting the Partner Delivery & Business Director in liaison with CardConnect agents to aid with solutioning, onboarding, activation, support and escalations for Integrations...

Company Description   Mars United Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines - Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy - that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at https://www.marsunited.com/. Job Description   Part of the overall Analytics Group, the Business Analytics team is responsible for...

Job Description SUMMARY: The Financial Analyst is responsible for providing financial analysis, budgeting, and forecasting for multiple Business Units. This position will research, collect, review and monitor financial data in order to build timely and accurate financial models that are able to increase company profit through enhancements of operational efficiencies and resource utilization. This person is someone who has excellent problem solving skills, thrives in a challenging environment, energetic, flexible, and self-motivated. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Budget and cost reviews including analyzing variances between actuals, forecast, and plan, use insight to iterate on forecasts and push for operational improvements Update forecasting and budget projections regularly Recommends actions by analyzing and interpreting data and making comparative analyses Financial...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title PBM Business Analyst - Remote Job Description The Business Analyst (BA) will execute on small projects as a liaison among business operations, technology groups, clients, business partners, vendors, and all project management offices to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements. Responsibilities Execute independently on small sized projects or as part of a team of BAs on larger projects working closely with internal and external stakeholders to ensure superior customer and client experience Define and validate...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Technology Analyst works under the guidance of leadership to drive or analyze technical support services for KeyBank enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands. Essential Functions Completes assigned work requests; collaborates with peers and escalates as needed. Participates in the continuous improvement idea generation process (process simplification and automation); fulfills tasks needed to test and implement changes. Analyzes the data available, determines gaps, identifies next steps, and resolves routine problems; escalates complex problems as needed. Adheres to all Key Policies and Standards and escalates exceptions or violations encountered. Interacts with peers and begins to branch out with members of other technology teams. Resolves issues for line of business (LOB) partners and learns about their...

*This is a short‑term contract assignment (approximately 8 weeks) and an opportunity to showcase your skills for future roles - this is supporting ManpowerGroup directly!* The Payroll Tax Analyst is responsible for delivering optimal client experience, operational effectiveness, and efficiency through function activities necessary to control and ensure a timely and accurate payroll tax filings and payments. The Payroll Tax Analyst adheres to SOPs, participates in the development of strategies and objectives; aids in identification and implementation of process improvements and efficiencies. Making an Impact Ensures all policies, procedures, and legal requirements are being followed and enforced. Helps create and execute action plans to address performance deficiencies. Integrates system enhancements and updated policies and procedures and ensures appropriate understanding and execution Resolve issues and complaints from internal and external customers to ensure the...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and...

FIRSTRUST BANK RECOGNIZES THE LEADER IN YOU As one of the region’s foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. On-Site Position* The primary responsibilities of the PM are to properly evaluate existing and prospective credit relationships by working closely with the Relationship Managers and Team Leader and providing training and oversight to the credit analyst team. In addition to this, the PM will be an integral part of the Real Estate Finance team along with the RM and AA in maintaining a hands-on on-going relationship with credit customers. JOB DUTIES AND RESPONSIBILITIES: Positions themselves as a value-added...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big...

Position Summary Role and Responsibilities MULTIPLE POSITIONS AVAILABLE Company: Samsung Electronics America Inc. Position Title: Professional III, B2B Sales Management Location: New York, NY Job ID: SAM9667049 Position Responsibilities: Build knowledge of internal products and pricing methodologies to understand business needs and be able to make recommendations. Responsible for end-to-end management and support of assigned sales group. Execute pricing knowledge with review and approval of media plans via OMS system and execute complex pricing calculations. Oversee the creation and maintenance of internal company rate cards, which includes analysis of customer spending and market trends to make recommendations on product pricing changes and strategy. Communicate changes in pricing across the organization, which includes creation of quarterly emails and distribution of incentive programs to drive revenue. Work with internal Sales teams on pricing...

ABOUT FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story – and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Shift Hours: 3rd Shift: 11:00pm To 7:30am (Thursday-Monday) About This Role: FNTS Senior NOC Specialist ABOUT FNTS As a nationally recognized trusted advisor in managed IT services...

Company : Highmark Inc. Job Description : GENERAL OVERVIEW: The Appeals Analyst reviews inquiries to determine if they meet the definition of a grievance/appeal; documents, investigates, refers and coordinates grievances and appeals; initiates a case file for each grievance and appeal; ensures compliance with organizational and regulatory requirements for member or provider issues; independently coordinates the resolution with internal/external parties as required; and documents and summarizes to all parties involved in the case the investigation results. ESSENTIAL RESPONSIBILITIES: Review inquiries to determine if they meet definition of appeal/grievance. Request and review all related relevant documentation and assemble case file. Coordinate resolution results and relay investigative results with all involved parties. Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives with...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Credit / Fraud Risk Analyst What does a successful Credit Risk Analyst do at Fiserv? You will work to identify, Mitigate and eliminate fraud and credit losses to Fiserv and our clients by conducting investigations to identify potentially high risk/suspicious merchant processing activity to protect the firm against financial loss. What you will do: Make real time decisions to properly identify situations that require deeper...

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. This individual will be responsible for leading operational support of the Vendor Management Program for a portfolio of vendors within the Trust & Advisory practices at Northern Trust. This role will interact with vendor managers at the Business Unit (BU) level as well as other internal teams involved in the TPRM (Third Party Risk Management) program. Will lead activities such as formulating...

Hybrid Must work on-site in Acton, MA ~3days|week The Payroll Analyst will be a key individual contributor responsible for the end-to-end processing of the US biweekly payroll for over 3,000 employees using Workday. This role requires a high level of expertise, autonomy, and attention to detail. The successful candidate will also serve as a crucial backup for payroll processing in Canada, Mexico, and Costa Rica, supporting our global business continuity strategy. This role will report to the Global Payroll Director. Key Responsibilities * Process accurate and timely biweekly multi-state US payroll for 3,000+ employees in Workday from start to finish. * Perform thorough audits of payroll data, including hours, bonuses, commissions, deductions, and tax withholdings, to ensure accuracy before final transmission. * Reconcile payroll prior to transmission and validate confirmed reports post-processing. * Research, analyze, and resolve complex payroll discrepancies and...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Senior (Salesforce) within PNC's C/IB MIS Accelerator organization, you will be based in Pittsburgh PA or Strongsville OH. We are seeking a Business Systems Analyst Senior (Salesforce) with hands-on experience in Salesforce Sales Cloud and Service Cloud to partner closely with business stakeholders. This role focuses on configuration and light development, translating business needs into well-defined technical stories, and serving as a key point of contact in meetings. The ideal candidate is a strong communicator who can mentor business analysts and help elevate overall...

OVERVIEW: Encore Electric employees are unique. They are passionate about making a difference while impacting the way people live and work. Using their talents in power, technology and energy, they work collaboratively on challenging projects with other team members while being driven by customer needs and requirements. Encore Electric employees are ambitious but never fail in their commitment to quality, safety and integrity. From design, fabrication and construction to technology and service, our team tackles some tough, complex commercial challenges. Compensation for this position: $65,000 - $75,000 annually, depending on experience PLEASE NOTE: this role is based full-time at our office in Lakewood, CO with some requirements for travel to other offices. No remote candidates will be accepted. Candidates who interview for this position may be asked to take a technical skills assessment through TestGorilla. Please consider this when applying. General...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big...

job summary: An affinity for technology and stay up to date on industry AI/NLP innovations Possess story telling skills, conveying the vision and impact of digital solutions using data and visualization Some relevant experience in prior customer-facing roles is a plus     location: Merrimack, New Hampshire job type: Contract salary: $48 - 49 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Bachelor's degree preferred 3+ years of business analysis experience delivering customer or associate focused digital solutions of high value Experience working in an agile team required. A strong understanding of the AI model lifecycle, from development to deployment Ability to approach complex challenges with critical thinking and creative problem-solving Client-obsessed with a passion to tackle challenges through a data driven approach. Proficiency with SQL, Excel and solid understanding of Tableau and data visualization techniques Platform...