Progyny, Inc.
New York, NY, USA
Thank you for considering Progyny! We’re hiring a Solutions Analyst to be the operational lead for our external eligibility and enrollment vendor integration. You’ll be the day‑to‑day point of contact for the vendor, own file/data workflows from intake to resolution, and stand up scalable processes for exception handling, reconciliations, and change requests. You’ll help build and manage new workflows to support peak enrollment and ongoing operations. This is a hands‑on, detail‑oriented role for someone who loves connecting business needs to technical systems, diving into files, finding root causes fast, and getting cross‑functional partners (internal and external) aligned on a clear fix. What you’ll do... Systems & Vendor Integration: Serve as the primary operational POC to our enrollment/eligibility vendor—triage issues, drive SLAs, and maintain clean communication loops. Lead day‑to‑day file exchange operations: monitor inbound/outbound files, validate...

