2769 help desk jobs found

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. We are looking for a Help Desk Technician to provide technical assistance to our clients. You will diagnose and troubleshoot software and hardware problems, act as a point of internal escalation for other Help Desk Techs and assist in identifying knowledge areas where further training may be needed for the Help Desk team. RESPONSIBILITIES: Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support. Communicate with clients via email,...

Who We Are Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support, Strategy and Policy Development, Financial Management, Software Solutions Development, Requirements Analysis and Training, to name a few. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, McKinsey and have work in the commercial space as well. We provide clients with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible”. What You’ll Do Providing end-users with rapid, multi-channel access to...

Join our dynamic IT support team as a Help Desk Technician, where your enthusiasm and technical expertise will drive exceptional user experiences. In this vital role, you will serve as the first point of contact for end-users seeking assistance with hardware, software, and network issues. Your proactive approach will ensure seamless technology operations across the organization, empowering teams to work efficiently and securely. This paid position offers an exciting opportunity to develop your IT skills while making a tangible impact on daily business functions. Provide prompt and professional technical support to users via phone, email, or remote access tools, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve software problems across various operating systems. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance. Assist with computer management...

Job Description A client of Insight Global is looking for Help Desk support to oversee a large-scale laptop rollout and device onboarding initiative. The engagement includes 5-6 week period where you will be fully focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract. Key Responsibilities: Support mass laptop deployment across multiple locations Execute zero-touch deployments for Windows and Mac devices Follow predefined instructions for: Which user receives which device Device setup and configuration Participate in an assembly-line style deployment process Assist users as they come onsite in scheduled rollout waves to receive laptops Perform device onboarding and setup following deployment Provide basic triage support for users after laptops are taken home Support asset management processes, including tracking and documentation Escalate issues to higher-level help...

Job Summary: Mission Multiplier is currently seeking a Help Desk Technician to support one of our government customers. Candidates must have a current Secret security clearance or be able to obtain and maintain one . This is an entry-level, onsite position at Scott AFB, IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule. Job Responsibilities: Laptop/desktop setup and support both unclassified and classified environment. Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate. Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system...

The mission (https://www.nytco.com/company/mission-and-values/) of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for. About the Role: The Help Desk Analyst provides infrastructure IT support services for The New York Times Company. Reporting to the Senior Manager of End-user Support you will deliver technical customer support over the phone in a call center environment. You will partner with teams across the company to provide support that includes problem resolution, request fulfillment, software and hardware...

JOB REQUIREMENTS: IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide. Our client is looking for a Help Desk to work on the case management system of record. Tasks Primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a primary function of this role as well as hands on support for staff and partners being...

IT Help Desk specialist School of Information Sciences The iSchool at Illinois makes a meaningful difference in the lives of individuals through teaching, research, and public engagement. Our mission is to lead the way in understanding the use of information in science, culture, society, commerce, and the diverse activities of our daily lives. We engage in inclusive community partnerships, working beyond geographic boundaries to benefit the social good. We believe in the power of information to change the world. For more information about iSchool, visit https://ischool.illinois.edu/ . Job Summary The position supports the iSchool help desk in appropriate delivery of teaching and learning technology. It also focuses on providing support for our in-person, online, and hybrid learning environments. Duties & Responsibilities Supervising and Training Help Desk Student Workers (50%) Work on a team of...

Job Description A client of Insight Global is looking for Help Desk support to oversee a large-scale laptop rollout and device onboarding initiative. The engagement includes 5-6 week period where you will be fully focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract. Key Responsibilities: Support mass laptop deployment across multiple locations Execute zero-touch deployments for Windows and Mac devices Follow predefined instructions for: Which user receives which device Device setup and configuration Participate in an assembly-line style deployment process Assist users as they come onsite in scheduled rollout waves to receive laptops Perform device onboarding and setup following deployment Provide basic triage support for users after laptops are taken home Support asset management processes, including tracking and documentation Escalate issues to higher-level help...

Job Description The IT Help Desk Technician serves as the first point of contact for internal employees, providing day-to-day technical support under the direction of the Help Desk Lead. This role responds to support requests through a ticketing system, email, phone, or in person, and performs basic troubleshooting of hardware, software, and connectivity issues. On a daily basis, the technician sets up and configures workstations, laptops, mobile devices, and peripherals, assists with account provisioning and password resets, and supports onboarding by preparing systems for new employees. The role maintains accurate inventory of IT equipment and software licenses, documents solutions and support activities, assists with system imaging and software installations, follows company IT policies and security protocols, and escalates unresolved issues to senior team members as needed to ensure smooth daily IT operations. Pay Rate: $20/hr-$26/hr based on applicable experience We...

Job Title: Help Desk Analyst (Tier 1) Location: Frackville, PA Work Schedule: 100% Onsite Contract Duration: 3 Months (Potential for Extension) Position Overview Navitas Partners, LLC is seeking a dependable and customer-oriented Help Desk Analyst to join a dynamic, high-volume service desk environment. As the first point of contact for end users, you will provide timely and effective technical support, primarily via phone, ensuring a seamless user experience. This role is well-suited for individuals who excel in troubleshooting, communication, and delivering exceptional customer service. Key Responsibilities Deliver first-level technical support for hardware, software, and system-related issues Troubleshoot and resolve user concerns efficiently in a phone-based support environment Assist both technical and non-technical users with IT-related inquiries Guide users through step-by-step troubleshooting and issue resolution Create, update, and...

Job Description An employer in the Dayton, Ohio, area is seeking a TS/SCI Cloud Help Desk Analyst for a contract to hire opportunity. This individual will be responsible but not limited to the following, will be joining a brand-new team of 12 analysts that will provide first-line technical support to mission partners and internal teams. This role ensures smooth operations of cloud services by responding to customer inquiries, troubleshooting basic issues, and escalating complex problems as needed to the next tier. Will be required to be on site full time and have an active TS/SCI security clearance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual...

Job Requirements Help Desk Support II Location: IT Depot - 5211 Linbar Dr., Nashville, TN 37211 (100% onsite) Schedule: Full time, Monday - Friday, standard business hours Overview Innovative Renal Care is seeking a Help Desk Support II specialist to join our Nashville-based IT Depot. This is a fully onsite, individual contributor position designed for a technical professional who prefers a hands-on, operational environment over a traditional remote call center or administrative setting. This role focuses on the execution of the physical lifecycle of our IT assets—from unboxing and imaging to deployment and inventory maintenance. We are looking for a reliable self-starter who can take ownership of the daily flow of the Depot and maintain a highly organized, efficient workspace. This role offers the unique opportunity to balance technical troubleshooting with active physical logistics in a fast-paced support environment. Responsibilities Provide...

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The Help Desk Agent serves as the primary point of contact for students, faculty, and staff seeking IT assistance. Responsibilities include account and access support, troubleshooting hardware, software, and university systems, assisting with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and standalone desktop applications, documenting requests, administering the ticketing system, knowledge base, and the service catalog. The technician also provides end user training and how-to resources, supports cross-training initiatives within IT, performs device imaging, deployment, manages cellular devices, and while ensuring excellent customer service. The Information Technology department is looking to fill two Help Desk Agent positions. RESPONSIBILITIES: Provide IT support via phone, email, ticketing system, chat, and in-person. Troubleshoot hardware, software, and system issues. Assist with Microsoft 365...

Department SORORITY AND FRATERNITY LIFE (BL-SACT-IUBLA) Department Information The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff, and multiple departments, aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission. The Office of Sorority and Fraternity Life (OSFL) is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships. We commit to creating and maintaining a welcoming environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University. Job Summary We are seeking to hire Part-Time...

Akima Global Technology is looking for a Help Desk Technician III to work at Wright Patterson AFB, Ohio. To join our team of outstanding professionals, apply today! Responsibilities Provides Service Desk support and be the single point of contact for all IT related issues for both internal and external customers. Provides walk-in customer support. Provides updates in tickets in accordance with NASIC/SC policy and resolve all tickets to meet NASIC/SC Service Level expectations. Provides quality customer service with less than 2 customer complaints/month. Service tickets daily to include walk-ins, phone calls, and user submitted trouble tickets. Provides local registration authority (LRA) for SIPRNet tokens and JWICS PKIs. Provides the following types of Level I1 and Level II support: Remote Support: provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment. Documents all...

job summary: This role will troubleshoot and resolve technical issues. Must be a Wisconsin resident prior to starting. Local candidates strongly preferred. Position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required. Success in this role will require the ability to provide excellent customer service so that callers feel heard, supported, and walk away glad they contacted the service desk regardless of the outcome. This role will need to take the initiative to research available training and technical documentation and use the system to find answers and know when to pull in additional support in order to resolve issues in a timely manner.     location: Madison, Wisconsin job type: Contract salary: $22.12 - 25.05 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Duties will include a primary support function associated with service desk...

ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. To join our team of outstanding professionals, apply today! Responsibilities Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command. Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense...

As the Help Desk Analyst, you will assist PPG Refinish with support for PPG customers. We achieve support by ensuring the Help Desk analysts provide comprehensive customer support that far exceeds competitors. This support involves working with collision shops, paint distributors and PPG's sales team, Microsoft Windows software, computers, computer peripherals and basic computer networks. Support is provided primarily by staffing and answering phone calls combined with remote support tools facilitating connection into customer computers. We handle calls in a sensible fashion and escalate them, as needed, for a timely resolution. Responsibilities Provide phone coverage for incoming customer calls. Be proficient at handling calls quickly. Require escalating when necessary to assure that we answer incoming calls promptly. Master PPG Software – ex. Paint Manager Legacy, Pant Manger XI, Color Accurate and others as they are developed. Master subscription management...

We have a Contract assignment available with our client in Harrisburg, PA. Position: Help Desk Analyst Location: Harrisburg, PA Duration: 6+ Months Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for TEKsystems. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Description This role provides first‑level support for user account creation and access provisioning across key systems, including Oracle EBS, ADP, ArcGIS, and other internal platforms. The specialist will manage incoming access requests, ensure proper approvals, complete setup steps in each system, and communicate access details back to end users. All work is tracked and updated in Freshservice. The ideal candidate is meticulous, bilingual (English/Spanish), and comfortable...