R2 Technologies, Inc.
Dallas, TX, USA
Title: Help Desk Specialist Our DFW based client is a non-profit organization that has been around for over 50+ years. They are hiring a Help Desk Specialist. This company is a community leader in providing responsive, innovative educational solutions. Work in a dynamic environment with colleagues all striving to give children the best learning experiences possible. Here’s how you will impact the company: Support school administrative and technical staff through the on-boarding and on-going data management processes for CCMR Insights and related school data products, including set up and monitoring of data feeds from student information systems, college readiness assessment vendors, and other data sources Provide Level 1 phone and ticket-based support to users of the CCMR Insights software and other Ed-Fi based tools Escalate issues to school staff, internal software team, or external vendors as necessary, and follow through to resolution Support...