15459 medical support assistant jobs found

Duties The Advanced Medical Support Assistant performs duties related to the receipt, intake, processing and documentation of health and administrative consults and medical records. The AMSA performs CITC coordination duties related to consult review, scheduling, and coordination of the CITC documentation, including customer service through inbound/outbound phone support. Work involves specialized administrative judgment and the flexible use of a wide range of processes relating to access to (CITC) resources. Provide high-quality customer service when communicating verbally and in writing with Veterans and other stakeholders. Expertise in utilizing numerous advanced patient systems and software in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Other assignments at this level may include but are not limited to: Processes incoming patient secure messaging and coordinates stakeholders as appropriate Participates in...

Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf The incumbent serves as an Advanced Medical Support Assistant (AMSA) assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care setting involved in a PACT model within the Marion VA Healthcare System. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an...

Duties The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran Responsible for initiating and carrying out a variety of administrative duties in support of patient care. Serves as the communication coordinator for the team. Assures that all visitors and telephone calls are referred in a prompt and courteous manner. Ascertains the nature of the call or the business of the visitor and determines the appropriate action. Incumbent will assist with requests for information from patients and/or staff members but when the situation cannot be resolved, refers individual to the appropriate person or service. Relays messages to team members when appropriate. Responsible to check patients in...

Duties ***This Announcement closes on 01/20/2025 or once it reaches 30 applicants*** St. Louis VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans. The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Major Duties include, but are not limited to the following: Schedule/Coordinate appointments using advanced clinic access principles. Adjust appointment times,...

Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf This Medical Support Assistant (MSA) is cross-trained in a variety of complex processes and procedures, MSA's work collaboratively and provide administrative support to increase communication and coordination integrity across all services. The incumbent must be able to recognize, prioritize, multitask, communicate effectively, and provide customer service. Entry level MSAs receive guidance from more experienced staff members until they can work independently without direct supervision. The incumbent is considered the team's authority on clerical and administrative issues and will keep others informed of regulations, policies, and procedures. Duties include but are not limited to: Collects and updates...

Duties The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; Receive and triages orders, schedules initial and follow-up appointments, and tracks orders for serviced disciplines. Coordinates the transfer of patients between wards and clinics as necessary....

Duties The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; Receive and triages orders, schedules initial and follow-up appointments, and tracks orders for serviced disciplines. Coordinates the transfer of patients between wards and clinics as necessary....

Duties Duties may include but are not limited to: The Supervisory Medical Support Assistant plans, directs and controls the full range of administrative functions and clerical support functions in the Office of Community Care. Provides administrative and clerical assistance; guidance and support to the professional staff and manages the day-to-day activities of the Community Care department, ensuring policies and procedures are followed as they relate to community care. Interviews and selects new administrative employees subject to the approval of the Chief, Patient Administration Service. The Supervisory MSA will assign and evaluate the work of subordinate staff; resolve complex issues to ensure patient services are met; identify educational or training needs of subordinate staff and full supervisory responsibility for supervising at least one Lead MSA and multiple Advance Medical Support Assistants. Develops or updates procedures, policies, or standards. Develops...

Duties The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. Major duties include but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Preparing for clinic visits Ensuring encounter forms are completed Monitoring both inpatient and...

Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Duties include but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care. Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies. Collect, scans, and updates health insurance information, promote Veteran registration and...

Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Duties include but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care. Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies. Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV). Train other MSAs on correct clinic operations and...

Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Major duties include, but are not limited to: Compiling data from prescribed sources; knowledge of the organization to search and review records, files, or electronic data banks to locate information needed, and to verify information given. Provides administrative support to the interdisciplinary care team and other administrative and professional staff throughout the inpatient areas. Performs a variety of clerical duties which support the care activities on the outpatient unit. Responsible for the coordination of administrative information between the professional staff and the patient. Updating and verifying demographic information, coordination in scheduling appointments, data entry, and notifying...

Duties Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need. Duties will include but are not limited to: Determining health care eligibility for Veteran patients. Administrative processing of Veteran patients in enrollment, benefits, and registration. Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs. Obtaining essential information and documentation from Veteran patients for enrollment...

Duties MAJOR DUTIES INCLUDE BUT NOT LIMITED TO: The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third-Party Administrator(s) to coordinate Veteran Community Care and TriWest activities. This coordination involves multi-disciplinary communication and coordination as a member of a cross-functional team. Incumbent assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider. Incumbent maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers. The incumbent(s) supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number. The...

Duties Duties include, but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities Facilitate/process secure messaging with the patient and team; notify patients of normal lab results Develop and manage a tracking system for follow up care such as consults, tests, etc.) Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Work...

Duties Duties include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; evaluating subordinate performances; recommending disciplinary action when necessary; and extracting and analyzing data in order to provide reports in support of performance measures to senior management. The Supervisory Medical Support Assistant demonstrates knowledge and expertise in the Patient Administration process to include: a. Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults. b. Verify and update patient demographics to include capturing of insurance data. c. Ensure clinic assigned staff are appropriately utilizing the...

Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Major duties include, but are not limited to, the following: Involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary. Develop and/or maintain effective and efficient communication with the...

Duties The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring the electronic wait list; preparing for clinic visits Monitoring both inpatient and outpatient appointments for areas of responsibility Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Processing all emergency and non-emergency transfers to other VA facilities or private hospitals Performing basic eligibility, co-pays and preauthorization requirements for specific coverage Work Schedule : Monday - Friday, 8:00 AM - 4:30 PM Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station...

Duties The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources. Some of the major duties of this position include, and are not limited to: Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit. Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Entering no-show information. Monitoring appointment requests from multiple electronic sources; Verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates...

Duties Major Duties: Patient Concerns: The incumbent serves as contact for Veterans and/or his/her representative when seeking medical, or behavioral health treatment or other assistance at the medical center or CBOCs. Determines the nature of the individual Veteran's needs. Listens to problems or complaints, provides answers, information and guidance and initiates appropriate action. Provides necessary information to the staff and the patient dealing with a wide range of problems including atypical and complex situations. Refers Veteran, family, and or representative to the Patient Advocate at VAMC Iron Mountain for concerns beyond the incumbent's control. Informs patient of procedures to be followed when in need of hardship application or pharmacy waiver. Incumbent is able to direct inquiries regarding billing to appropriate staff. Determines medical care benefits for which the Veteran is eligible by means of a working knowledge of appropriate health...

Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The primary duties of the AMSA may include but are not limited to: Works within a multidisciplinary team consisting of physicians, nurses, health physicists, nuclear medicine technologists, and diagnostic radiologic technologists to manage the daily appointment grid and patient workflow Manages daily, pending and hold order reports within radiology information systems (i.e. VISTA Imaging) to determine scheduling workload priorities in accordance with National Radiology Program Office guidance Communicates with Imaging Service staff to ensure imaging orders are reviewed by a professional staff member prior to the appointment date Schedules medical lab appointments and works with ordering providers to ensure...

Duties Coordinates and maintains overall patient flow. Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner. Receives patients and visitors in person or telephonically. Analyzes situations to determine what decisions can be made or if advise of higher authority is needed. Initiates, completes, and verifies patient eligibility for benefits. Updates and verify insurance. Updates and verifies demographic information. Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff. Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients. Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities. Coordinates and schedules patient appointments, consultations and referrals with other clinics, specialties, and inter-facility as...

Lead Administrative Office Support Assistant Medical Director Fulton State Hospital Assistant to the Medical Director Nixon Forensic Center Fulton, Mo Why you’ll love this position: Fulton State Hospital is a community of caring, skilled people, partnering with individuals challenged by mental illness to inspire healing and recovery. Through Respect, Encouragement, Compassion, Opportunity, Value, Excellence, and Responsiveness, YOU will contribute to individuals’ recovery and positively impact those you serve. What you’ll do: This position is a senior-level specialized support and technical position involving a high degree of independent judgement. Duties include but not limited to, coordinating office functions; maintaining schedules; gathering information and preparing technical reports; maintaining and revising manuals; maintaining credentialing files for providers; preparing for Joint Commission surveys; preparing correspondence to...

Duties Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf The incumbent serves as an Advanced Medical Support Assistant (AMSA) assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care setting involved in a PACT model within the Marion VA Healthcare System. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an...