Cigna
Bloomfield, CT
Provider Relations Lead Analyst - Payroll Title Serves as a key member of the account management team responsible for AR Management Collaborate with experience manager and matrix partners to identify, resolve and improve AR issues Key contributor to the development of the HCP strategic plan for an aligned BOB Proactively monitors account receivable, performance guarantees and other AR related issues and communicates results to experience manager Drives root cause analysis, trending related to AR resolution Interacts directly with HCP to understand, educate, communicate and resolve AR issues Participates in face-to-face meetings with EM as needed to act as an AR SME Manages AR issue action plans Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause analysis Supports service intent review process for specific BOB as defined by the SIR strategy Contributes to market intelligence,...

