123 service desk agent jobs found

What success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. What success looks like in this role: Provide 1st Level IT Support. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged....

What Success Looks Like In This Role Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or vendors. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility HOURS OF THIS ROLE WOULD BE Monday - Wednesday 7AM - 230PM MST This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control...

What success looks like in this role: Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or vendors. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility ** HOURS OF THIS ROLE WOULD BE Monday - Wednesday 7AM - 230PM MST This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S....

What success looks like in this role: 1st Level telephone and other media contact support. Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process. Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become multi-skilled as workload...

What success looks like in this role: 1st Level telephone and other media contact support. Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process. Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become...

What success looks like in this role: 1st Level telephone and other media contact support . Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become...

What Success Looks Like In This Role 1st Level telephone and other media contact support . Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become multi-skilled as workload changes occur...

GoAhead Solutions has a great opportunity in Columbus, OH for a Service Desk. This would be a Six to Twelve month contract to start out with extension. Job Description: -Seeking a Service Desk agent with an active CompTIA A+ certification. These agents ideally have IT Level 2 and Level 3 support experience. -Consultant Service Desk team is on-call as they run a. 24x7x365 public facing call center. -Consultants are primarily onsite and some may be on a work from home rotation. -Shifts are pre-planned in advance. -This position is located off W. Mound St. in Columbus, OH. Consultants need basic IT fundamental knowledge as well as different pillars such as Security, Network, Application and Active Directory. They need to understand the Seven Layers of OSI and ID the component of failure to articulate when escalation is needed. EQUIPMENT USED: telephone calculator printer fax machine switches/routers/firewalls, computer copying machine automobile/cargo vehicle server/SAN...

The Service Desk Agent is an entry-level position that provides essential first-line IT support for service requests and incident resolution. The role involves handling various operational tasks within a dynamic 24/7 environment. The primary responsibilities include managing customer calls, monitoring operational dashboards, managing email inboxes, and ensuring the timely resolution or escalation of service incidents. Key Responsibilities: Level 1 Support : Provide initial support for service requests and incidents, ensuring accurate classification, prioritization, and resolution or escalation according to established processes. Email Handling : Actively monitor and process emails within the Service Desk mailboxes, ensuring timely responses and actions. Phone Support : Login and logout compliance with phone systems during shifts. Respond to customer calls professionally, ensuring availability at the start of the shift. Utilize appropriate codes when not...

Job Family User Support Travel Required None Clearance Required None What You Will Do Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include troubleshooting software/hardware issues and technical requests from employees via a multi-channel contact center including telephone, chat, email, and through our ServiceDesk portal. Resolving these issues will require researching our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff,...

Join Our Dynamic Real Estate Team! Are you a people-oriented individual with exceptional people skills and a passion for the real estate industry? We are currently seeking a talented and friendly receptionist / office assistant to join our thriving real estate company in Roseburg, Oregon. Take the first step toward an exciting career in real estate by joining our team! About Us: At The Beckham Group, we're more than just a real estate agency; we're a high-achieving team dedicated to creating exceptional experiences for our clients. With a commitment to professionalism, integrity, and outstanding service, and doing business differently we have become a trusted name in the industry. As an Inside Sales Agent / Receptionist with us, you'll be an essential part of our team, ensuring that our clients receive a warm welcome and exceptional assistance from the moment they step through our doors or make the first call. Position: Receptionist / Office Assistant Your duties...

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications;...

We are seeking a highly skilled and motivated Customer Support Agent who has experience in managing ticketing systems, handling support articles, and working with chatbots. Job description The ideal candidate will possess excellent problem-solving skills, be proactive in escalating issues when necessary, and have a strong understanding of SLAs (Service Level Agreements). If you are someone who thrives in a dynamic environment and can handle both technical and non-technical support, we want to hear from you! Responsibilities: Ticket Management: Manage support tickets, update documentation, monitor status, prioritize urgency, and escalate complex issues to appropriate teams or managers. ‍ Chatbot Monitoring and Setup: Oversee chatbot performance, collaborating with technical teams, analyzing interaction logs, and resolving escalations that cannot be automated. Customer Support Articles and Knowledge Base: Create, update, and maintain support articles, FAQs,...

Employment Type: Permanent Full Time Position Classification: Nurse Manager Grade 5 Remuneration: $2,973.29 - $3,023.70 Per Week Hours Per Week: 38 Requisition ID: REQ546331 An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, full-time and part-time positions. Elevate Critical Care at Gosford Hospital Are you a visionary leader with a passion for excellence? At Central Coast Local Health District our strategic vision is Trusted Care. Better health for everyone. Gosford Hospital is seeking a dynamic and results-oriented Operational Nurse Manager to lead our Critical Care teams. This is an exceptional opportunity for a driven individual who thrives in a challenging and rewarding environment. About the Opportunity Shape the future of Critical Care: Drive service improvements, foster innovation, and ensure the delivery of world-class patient care. Lead with impact: Mentor a...

Hi, Hope you are doing well. We are looking for   Genesys SME - Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week)– Contract with one of our Clients. If you are available and interested then please reply to me with details below the Job Description along with your updated resume in Word format.   Please give me a call back at  Mobile : 609-333-9000 EX: 64  or you can  E-Mail  me at manasa@softcomsystems.com   Role: Genesys SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Duration: Contract   Need: Genesys migration needed and Coding and Designing exp needed   Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc.   Profile Specification Experience in Genesys CX functionality and features...

Position Overview: Franklin County Children Services (FCCS) is seeking a Service Desk 1 agent with an active CompTIA A+ certification and strong IT support experience. The role involves providing technical support and troubleshooting for desktop systems, networking, and software issues. The Service Desk operates 24x7, and agents will be primarily onsite with occasional work-from-home shifts. Key Responsibilities: Provide technical troubleshooting and resolution for IT incidents related to networking and software issues (75% of time). Assist with hardware/software deployment and perform computer imaging and system maintenance. Offer excellent customer service, ensuring clear communication and timely resolution of tickets. Document issues and escalate complex cases to senior technicians when needed. Provide ongoing maintenance and support for agency employees and associates (20%). Participate in advanced IT training/certifications, as well as department...

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other...

Radiologic Technologist Position Title: Radiologic Technologist Reports to: Practice Manager FLSA Status: Non-Exempt Positions Supervised: None Email resumes: madelineb@just4kidsdenton.com Position Summary: Perform x-rays for diagnostic purposes. Follow established radiologic requirements and regulations to ensure patient care and safety. Essential Functions: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. Prepare patients for radiologic procedures. Escort patients to x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiographed. Explain procedures and observe patients to ensure patient care, safety and comfort during scan. Operate radiologic equipment to produce images of the...

Hi Position: Senior Cloud Solutions Architect Location: Austin, Texas Duration: Long term Hybrid Position The cloud solution architect will be responsible for: Design, develop and maintain cloud architecture that aligns with business goals and technical requirements. Design scalable, secure, and resilient cloud infrastructure that ensure best practices in cloud architecture. Assess the current infrastructure and identify components suitable for cloud migration. Develop a comprehensive migration strategy, including timelines and resource allocation. Implement and validate the migration, ensuring data integrity and system functionality. Ensure cloud architecture complies with industry standards and regulatory requirements. Implement security measures to protect data and applications in the cloud. Monitor cloud system performance and identify areas for improvement. Implement solutions to enhance performance, scalability, and reliability....

Description - External Employment Type: Permanent Full Time Position Classification: Nurse Manager Grade 5 Remuneration: $2,973.29 - $3,023.70 Per Week Hours Per Week: 38 Requisition ID: REQ546331 An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, full-time and part-time positions. Elevate Critical Care at Gosford Hospital Are you a visionary leader with a passion for excellence? At Central Coast Local Health District our strategic vision is Trusted Care. Better health for everyone. Gosford Hospital is seeking a dynamic and results-oriented Operational Nurse Manager to lead our Critical Care teams. This is an exceptional opportunity for a driven individual who thrives in a challenging and rewarding environment. About the OpportunityShape the future of Critical Care: Drive service improvements, foster innovation, and ensure the...

Employment Type: Permanent Full Time Position Classification: Nurse Manager Grade 5 Remuneration: $2,973.29 - $3,023.70 Per Week Hours Per Week: 38 Requisition ID: REQ546331 An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, full-time and part-time positions. Elevate Critical Care at Gosford Hospital Are you a visionary leader with a passion for excellence? At Central Coast Local Health District our strategic vision is Trusted Care. Better health for everyone. Gosford Hospital is seeking a dynamic and results-oriented Operational Nurse Manager to lead our Critical Care teams. This is an exceptional opportunity for a driven individual who thrives in a challenging and rewarding environment. About The Opportunity Shape the future of Critical Care: Drive service improvements, foster innovation, and ensure the delivery of world-class patient care. Lead with impact:...

Employment Type: Permanent Full Time Position Classification: Nurse Manager Grade 5 Remuneration: $2,973.29 - $3,023.70 Per Week Hours Per Week: 38 Requisition ID: REQ546331 An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, full-time and part-time positions. Elevate Critical Care at Gosford Hospital Are you a visionary leader with a passion for excellence? At Central Coast Local Health District our strategic vision is Trusted Care. Better health for everyone. Gosford Hospital is seeking a dynamic and results-oriented Operational Nurse Manager to lead our Critical Care teams. This is an exceptional opportunity for a driven individual who thrives in a challenging and rewarding environment. About The Opportunity Shape the future of Critical Care: Drive service improvements, foster innovation, and ensure the delivery of world-class patient care. Lead with impact:...