9 tier 1 helpdesk technician jobs found

Job Description We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client's team in the education space. This is an exciting opportunity to support a mission-driven organization that is transforming the way students and educators engage with technology. As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You'll be trained on proprietary systems and tools, but we're looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including...

Technology Support Analyst (Information Technology Technician) Pennsylvania Western University, Clarion Posting Number: S370P Type of Employment: Full Time Bargaining Unit: AFSCME FLSA: Exempt Salary Range: $51,971 Position Classification: Information Technology Technician Department: Information Technology Job Summary / Basic Function: Works directly with the Manager of Client Support Services and the Senior Technology Support Analysts to implement common IT support services. Responsible for researching and resolving a high volume and a wide variety of information technology problems and issues directed to the IT Help Desk and appropriate related units. Performs tier 1 and tier 2 level IT support services. Maintains broad expertise of computer hardware and software, administrative computing standards and academic computing standards. Participates in the evaluation, selection, design, and development of tools to...

Junior AI/ML Developer (Products & IT Service Support) Remote Grant Leading Technology is seeking a candidate for Junior AI/ML Engineering (Products & IT Service Support) to join our dynamic team. This early-career role is ideal for who can contribute to the design, development, and support of GLT’s AI products, reusable accelerators, and innovation initiatives. The selected candidate will work on applied AI use cases such as generative AI, retrieval-augmented generation (RAG), automation, analytics, cyber security products and intelligent web applications, while also supporting internal IT operations through structured helpdesk and IT service management responsibilities. This role provides a unique opportunity to gain hands-on experience across AI engineering, product development, and enterprise IT support. The role includes some front-end development using Angular for internal tools and dashboards but remains primarily focused on AI/ML...

Company Description: Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging...

Description: Technical Support Specialist Design streets that move people—not just cars. At Toole Design, we’re leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We’re looking for a Technical Support Specialist to join our Minneapolis team, someone who’s energized to support and strengthen impactful roadway and active transportation projects from behind the scenes—bringing operational excellence that helps our mission and values come to life. Why You’ll Love Working Here We’re a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design, you’ll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise. We offer: A collaborative, inclusive culture that supports your growth and advancement A...

Description: We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. HALO is looking for a Web Content Specialist (WCS) acting as front-line technical support responsible for ensuring the reliable operation of HALO’s portfolio of 250+ client webstores built on the company platform. This position diagnoses and resolves store issues, manages support tickets through the PHD (Programs HelpDesk) queue, and serves as the primary technical contact for webstore-related client escalations. The WCS works closely with the Program Implementation, Program Operations, and Data teams, and reports directly to the Web Content and Data...

Technical Analyst -- Entry Level Category: Business Analysis (functional and technical) Main location: United States, Colorado, Denver Position ID: J0326-2991 Employment Type: Graduate Position Description: Launch a world-class career with us. Are you passionate about information technology and eager to craft innovative business solutions? Do you thrive in collaborative, problem-solving environments and want to build a meaningful career impacting top-tier clients? If so, CGI is the ideal place for you. As a Technical Analyst, you'll play a pivotal role in designing, developing, and executing solutions that enhance the quality of IT products and services. Join a team where creativity is encouraged, paths are flexible, and global resources are within your reach-all while enjoying the local engagement you value. This position is in Denver, CO in a hybrid working model. Application period open until April 24, 2026 Your future duties and...

Are you a tech-savvy problem solver who thrives on helping others? We are seeking a dedicated IT Helpdesk Representative for a leading national healthcare provider. This is a contract position through Randstad, offering you the chance to support essential healthcare operations behind the scenes. In this role you’ll be the primary point of contact for internal staff navigating various software and hardware issues. Your goal is to provide empathetic, efficient technical support so the healthcare teams can stay focused on what matters most: patient care. Apply today if you have: 2 years in a technical support or high-volume customer service environment Familiarity with Windows OS, Microsoft 365, and basic networking concepts While not required, prior experience in a clinical or HIPAA-compliant environment is a major plus. Contact Angela Thompson with questions at angela.thompson@randstadusa.com or 502.583.1237 salary: $21 - $22 per hour shift: First work hours: 8 AM - 4:30 PM...

Job Summary and Scope of Responsibility: The Systems Support Specialist’s primary responsibility is assisting with the technology department's day-to-day operations. They will support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology. Essential Duties and Responsibilities Technical Support and User Assistance: Provide Tier 1 and Tier 2 technical support for internal employees across various operating systems (macOS, Chrome, iOS) and applications (e.g., Google Workspace, EDU apps, etc.). Deploy, diagnose, troubleshoot, and resolve hardware (laptops, desktops, printers, mobile devices) and software issues in a timely manner. Manage the IT Help Desk system, including logging, tracking, and prioritizing support tickets to meet defined service-level agreements (SLAs). Escalate and assign tickets to other members of the IT...