Full time
Zendesk
Austin, TX, USA
Job Description Why Zendesk? We are seeking a mixed methods researcher with an emphasis in qualitative research. At Zendesk, we believe that understanding our users is key to creating exceptional customer experiences. This role is essential in gathering insights that inform the design and content strategies, helping customers launch their support solutions quickly and effectively. What We're Looking For We seek a UX Researcher who is passionate about understanding user behavior and translating insights into actionable design recommendations. You will collaborate closely with Product Designers, Content Designers, and Product Managers to conduct research that drives trial conversion, accelerates time to value, and enhances the overall customer experience with Zendesk. You should be comfortable working in a fast-paced, experimental environment, ready to conduct research quickly, analyze findings, and iterate on your recommendations based on user feedback. What You Get...