Aim Transportation Solutions (ND)

Job Description: IT Support Technician Level One Youngstown, OH 44505 Wage Range: $20.00-$22.00 per hour (starting wage) We are looking for a professional IT Support Technician who will be the first-line of help for an over 1000-employee, multi-site organization. This role will help to keep teammates productive by resolving issues across Windows endpoints, Microsoft 365/Outlook/Teams, remote access, printers/labels and phone lines. You will work with a well-managed ticket queue, communicate clearly, and hit SLAs. Triage and resolve tickets via phone/email/chat; document steps and outcomes in the ITSM tool and meet/beat SLAs. Rebuild, reconfigure, backup and restore computers Update, upgrade, maintain administer and provide support for hardware and operating systems Hardware and software tracking via carriers and employees Contribute concise, visual knowledge articles for the top issues; maintain runbooks; keep the queue clean and data complete....