IT Support Technician

Job Description:
IT Support Technician Level One
Youngstown, OH 44505
Wage Range: $20.00-$22.00 per hour (starting wage)
We are looking for a professional IT Support Technician who will be the first-line of help for an over 1000-employee, multi-site organization. This role will help to keep teammates productive by resolving issues across Windows endpoints, Microsoft 365/Outlook/Teams, remote access, printers/labels and phone lines. You will work with a well-managed ticket queue, communicate clearly, and hit SLAs.

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• Triage and resolve tickets via phone/email/chat; document steps and outcomes in the ITSM tool and meet/beat SLAs.
• Rebuild, reconfigure, backup and restore computers
• Update, upgrade, maintain administer and provide support for hardware and operating systems
• Hardware and software tracking via carriers and employees
• Contribute concise, visual knowledge articles for the top issues; maintain runbooks; keep the queue clean and data complete.
• Provide direct assistance to Network Engineer and VP of Technology with varying tasks.
• On site at our Youngstown offices with limited remote work.
• Full Time (Monday thru Friday)

Benefits for Employee & Family:

• Anthem Blue Cross/Blue Shield Medical Coverage
• Dental and Vision
• 401K Company Match
• Paid Vacation and Holidays
• Company Paid Life Insurance
• Short-Term/Long-Term Disability
• Room for growth! Aim promotes from within!

Click to apply or contact a recruiter with questions by calling 330-318-4260 or via email at recruiting@aimntls.com.

Job Requirements:

• 1-3 years IT support (Service/Help Desk) or equivalent training/certification. (preferred)
• Associate’s degree (or greater) in Computer Information Systems, Computer Science or Information Technology (preferred)
• Clear, empathetic communication (written and verbal), customer service mindset, and disciplined documentation.
• Business-hours coverage Monday- Friday, plus rotating after-hours phone support for priority incidents and outages.
• Occasional lifting of IT and office equipment

Aim’s company culture has been nationally recognized by Newsweek and The Wall Street Journal. We offer high, consistent pay in a stable work environment. Aim has spent 40 years building a workplace where employees feel empowered, valued, and respected every day!
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