HCL Technologies Limited Business Services

Job Description: Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. Perform triage and assignment of site alerts/incidents. Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely. Adhering to SLAs agreed in the Scope ITIL Processes awareness and adhering to ITIL process workflow. Site Operations & Preventive Maintenance: Conduct daily site walkthroughs and routine checks. Maintain site-specific knowledge base and update manuals. Performs routine maintenance and preventive checks to ensure the health of critical IT systems Assist in planned change management...

Job Description: Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. Perform triage and assignment of site alerts/incidents. Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely. Adhering to SLAs agreed in the Scope ITIL Processes awareness and adhering to ITIL process workflow. Site Operations & Preventive Maintenance: Conduct daily site walkthroughs and routine checks. Maintain site-specific knowledge base and update manuals. Performs routine maintenance and preventive checks to ensure the health of critical IT systems Assist in planned change management...

Skill: Field Support Technician Minimum Experience 3+ Years of Field Services/Support Technician As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing...

Hardware Installation & Maintenance ● Install, configure, and maintain physical servers, storage systems, and network devices. ● Perform regular hardware diagnostics, preventive maintenance, and equipment replacements. ● Rack, stack, and cable data center equipment according to industry standards. Network Support ● Assist with setup and maintenance of network infrastructure (switches, routers, patch panels). ● Troubleshoot connectivity issues at the hardware level (LAN/WAN, cabling, ports). ● Work with network teams to implement changes or upgrades. Systems Monitoring & Troubleshooting ● Perform site inspections, Daily/Weekly walkthrough and equipment audits to ensure operational compliance and safety. ● Monitor the health and performance of systems using monitoring tools. ● Quickly respond to and resolve alarms, outages, and hardware failures. ● Troubleshoot and resolve hardware and infrastructure issues in a timely manner. ● Conduct root cause...

Job Duties · Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions · Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities · Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices · Provide operating system and application support to diagnose and resolve unique, non-recurring problems · Reimage systems as required · Identifies potential escalations and proactively alerts management as needed. · Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified · Recommend and/or performs upgrades on systems · Work with procurement staff to purchase hardware and software · Complete installation and testing of computers and peripherals within established standards and...

Virtual Automotive Diagnostic Software Support Specialist Location: Onsite in Farmington Hills, MI Schedule: Monday – Saturday | 8:30 am – 5:00 pm; 11:30 am – 8:00 pm Why This Job (Who You Are) You are passionate about the auto industry and problem solving You are ready to get out of the cold garage and into a comfortable office with a steady paycheck and consistent schedule You have a thirst to enhance your knowledge of OEM software modules and vehicle network communications You are looking to start your career (or your next career) with a Fortune 500 company You take satisfaction in solving complex automotive software diagnostics and repairs What You’ll Do As a member of the Virtual Automotive Diagnostic Support team, you will provide direct support to original equipment manufacturer (OEM) automotive dealership technicians from our office in Farmington Hills, MI. You will assist in diagnosing software issues related to vehicle modules...

Mortgage Loan Processor As a Mortgage Loan Processor, for one of our client projects, you will be your bring your exceptional communication skills, sense of urgency, willingness to work closely with others, and serve as the primary point of contact for our client's customers as they navigate through the mortgage loan process. You will effectively manage a large pipeline of loans. Essential Functions/Duties: Validate assets and liabilities listed on the loan application by gathering information from third party resources (examples include obtaining bank statements to verify deposit balances and matching liabilities listed against credit reports). Validate additional information provided by loan applicant on the application (including Verification of Employment, Verification of Deposits, flood certification, HMDA information, etc.) Provide all required information to underwriters – if additional information is needed, contact Loan Officer and/or customer to obtain needed...

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.   Key Responsibilities: ·Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies. ·Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to: Server hardware (e.g., GPU, CPU, Motherboard) Storage systems (e.g., Hard Drives, SSDs) Network devices (e.g., Switches, Routers, Firewalls) ·Ticket Management and Closure: Manage and close...