Data Center Technician

Hardware Installation & Maintenance

● Install, configure, and maintain physical servers, storage systems, and network devices.

● Perform regular hardware diagnostics, preventive maintenance, and equipment replacements.

● Rack, stack, and cable data center equipment according to industry standards.

Network Support

● Assist with setup and maintenance of network infrastructure (switches, routers, patch panels).

● Troubleshoot connectivity issues at the hardware level (LAN/WAN, cabling, ports).

● Work with network teams to implement changes or upgrades.

Systems Monitoring & Troubleshooting

● Perform site inspections, Daily/Weekly walkthrough and equipment audits to ensure operational compliance and safety.

● Monitor the health and performance of systems using monitoring tools.

● Quickly respond to and resolve alarms, outages, and hardware failures.

● Troubleshoot and resolve hardware and infrastructure issues in a timely manner.

● Conduct root cause analysis and document resolutions.

Power & Cooling Management

● Monitor and support critical power infrastructure (UPS, PDUs, generators).

● Maintain proper cooling standards by working with HVAC systems and airflow designs.

● Ensure uptime through environmental monitoring and response (e.g., temperature, humidity).

Security & Compliance

● Enforce physical security policies, access controls, and visitor protocols.

● Ensure compliance with industry standards and internal audit requirements.

● Maintain documentation for access logs, equipment inventory, and changes.

Documentation & Inventory

● Maintain detailed records of hardware configurations, asset inventory, cabling diagrams, and incidents.

● Keep documentation updated for standard operating procedures (SOPs).

● Track spare parts and coordinate procurement with supply chain teams.

Collaboration & Support

● Provide hands-on support to remote engineering, operations, and vendor teams.

● Assist in deployments, migrations, and data center expansion projects.

● Coordinate with vendors for hardware repairs and RMAs (Return Material Authorizations).

Upgrades & Optimization

● Participate in capacity planning, hardware refreshes, and performance optimization.

● Support infrastructure upgrades, migrations, or decommissions.

On-Call & Emergency Response

● Be available for on-call rotations or emergency interventions.

● Participate in disaster recovery planning and testing.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Pay: $42,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: On the road