Datamatics Global Services

Job title * Technical Support Representative (TSR) Job Location *31572 Industrial Rd Suite 100 Livonia, Michigan Please send Resume to USHR@datamaticstech.com Job purpose Datamatics, Inc. is looking for Technical Support Representative who will provide real-time technical assistance to candidates appearing for online exams at our Livonia worksite for 10 months requiring in-person attendance at office. The temporary assignment will work approximately 40 hours per week. Compensation for this role is $18.00 per hour Key responsibilities Provide live technical support via chat, call, or email during exam sessions. Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch. Guide candidates through basic system checks and issue resolution steps. Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device...

Job title Candidate Support Representative (CRS) Job Location 31572 Industrial Rd Suite 100 Livonia, Michigan Please send Resume to USHR@datamaticstech.com Job purpose Datamatics, Inc. is looking for Candidate Support Representative who will provide end-to-end support to candidates for exam-related queries, scheduling assistance, and service requests while ensuring a seamless candidate experience for an international exam at our Livonia worksite for 10 months requiring in-person attendance at the office. The temporary assignment will work approximately 40 hours per week. Compensation for this role is $17.00 per hour Key responsibilities Respond to candidate queries via phone, chat, and email in a timely and professional manner. Assist candidates with exam booking, scheduling, rescheduling, and cancellation requests as per policy. Provide information on exam processes, eligibility, system requirements, and test-day guidelines. Handle...