Five Guy Car Rentals

Job Overview Five Guy Car Rentals is seeking a dedicated and experienced Customer Support Manager to lead our front-line operations and ensure exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced environment and is passionate about team leadership, efficiency, and service excellence. Key Responsibilities Lead, train, and supervise customer support staff across phone, email, and in-person interactions Oversee daily operations, including vehicle scheduling, availability, and workflow efficiency Handle escalated customer concerns and ensure timely resolution Monitor team performance and maintain high service standards Manage scheduling, staffing, and shift coverage Support billing, payments, and operational reporting Identify opportunities to improve processes and customer satisfaction Requirements Previous experience in a supervisory or management role (customer service or operations preferred) Strong leadership,...