Customer Support Manager - Five Guy Car Rentals

Job Overview
Five Guy Car Rentals is seeking a dedicated and experienced Customer Support Manager to lead our front-line operations and ensure exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced environment and is passionate about team leadership, efficiency, and service excellence.

Key Responsibilities

• Lead, train, and supervise customer support staff across phone, email, and in-person interactions
• Oversee daily operations, including vehicle scheduling, availability, and workflow efficiency
• Handle escalated customer concerns and ensure timely resolution Monitor team performance and maintain high service standards
• Manage scheduling, staffing, and shift coverage
• Support billing, payments, and operational reporting
• Identify opportunities to improve processes and customer satisfaction

Requirements

• Previous experience in a supervisory or management role (customer service or operations preferred)
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with basic computer systems and scheduling tools
• Reliable, organized, and detail-oriented
• Flexible availability, including weekends and holidays

How to Apply

Please apply directly to this post or send your resume and a brief introduction to: support@fiveguycarrentals.com

Pay: From $20.00 per hour

Work Location: In person