General Manager

As a Community Manager, you willprovidestrong leadership and management direction on behalf ofBoardof Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community.Thisposition has oversight of all aspects related to the business and operations of the community.The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations.The CommunityManager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.

A hospitality or service-oriented background is highly valued, with a strong focus on customer service and resident experience.

Your Responsibilities

• Provide leadership and direction in the development of short‑term and long‑range plans, including annual goal setting and execution of Board‑approved priorities.
• Serve as the primary advisor and operational partner to the Board of Directors, ensuring clear communication, sound recommendations, and consistent follow‑through.
• Maintain expert knowledge of all governing documents and provide guidance on interpretation, compliance, and recommended updates when appropriate.
• Lead the annual budgeting process in partnership with the Board, and monitor the ongoing financial health of the associations through regular reporting and variance analysis.
• Oversee vendor relationships, contracts, and performance to ensure service levels, cost controls, and expectations are consistently met.
• Prepare agendas, reports, and materials for Board and committee meetings; provide clear summaries of decisions, action items, and follow‑up responsibilities.
• Ensure effective coordination between the master association and sub‑associations to support seamless operations and aligned decision‑making
• Provide on‑site visibility through regular property walks, inspections, and proactive identification of maintenance or operational issues.
• Ensure adherence to association calendars, maintenance schedules, policies, and applicable laws, with a focus on risk management and asset protection.
• Maintain strong working relationships with municipal partners, emergency services, and external agencies as needed to support community operations.
  
  

• Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state.
• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.
• Valid Driver’s License and State Mandated Vehicle Insurance
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.
  
  

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert toworking conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
  
  

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$70,000 - $80,000 / annually

Disclaimer Statement

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.