Vice Chancellor for Enrollment Services and Student Engagement (Enrollment Management Leader)

Department

STUDENT SERVICES (NW-SSER-IUNWA)

Job Summary

The Vice Chancellor for Enrollment Services and Student Engagement (VCESSE) serves as the institution's chief enrollment strategist and a senior leader at Indiana University (IU) Northwest. As a key member of the Chancellor's Cabinet, the Vice Chancellor plays a vital role in advancing the university's strategic priorities, strengthening academic excellence, and supporting effective day-to-day campus operations.

Note: The statements below describe the general nature and level of work performed by the individual assigned to this position. They are not intended to be an exhaustive list of all duties and responsibilities.

Department-Specific Responsibilities

• Provides visionary leadership in developing and implementing a comprehensive, student-centered, and data-informed approach to enrollment management and student engagement.
• Collaborates closely with the Chancellor, executive leadership, faculty, and staff, as well as colleagues across Indiana University, to promote institutional growth and student success.
• Oversees enrollment services and student engagement functions, ensuring alignment with institutional goals and best practices.
• Recommends and allocates resources across enrollment and student-facing units, supporting related departments, and providing strategic supervision of budgets and operations.
• Through integrated leadership, the Vice Chancellor fosters an inclusive, responsive, and results-driven environment that enhances recruitment, retention, and student engagement across the university.
• Successfully develops and implements comprehensive enrollment strategies across diverse student populations, including traditional and non-traditional undergraduates, adult reentry students, transfer students, graduate students, online learners, and "some college, no credential" populations.
• Leads cross-functional teams, fosters innovation, and aligns enrollment strategy with academic priorities.
• Collaborates with Academic Affairs to align enrollment goals with academic priorities, develop program-specific enrollment strategies, and manage budgets that support institutional growth.
• Leads and collaborates with student success support offices to advance unified recruitment and admission initiatives, integrate intercollegiate athletics into strategic enrollment planning, and strengthen co-curricular partnerships that enhance student retention, recruitment, and overall experience.
• Leads and collaborates with the Associate Vice Chancellor to develop an innovative, institution-wide student engagement plan that reflects the campus IU 2030 strategic priorities.
• Exercises strong student engagement, administrative leadership with primary responsibility to plan, develop, and administer all aspects of the institution's student engagement programs, activities, personnel, and budgets.
• Serves as a strategic advisor to the Chancellor on student engagement objectives, policies, programs, and practices that ensure a welcoming student experience and promote student engagement.
• Provides leadership in maintaining the highest standards of student experience while working collaboratively with academic deans, department chairs, program directors, faculty, staff, and student leaders to develop and assess quality co-curricular programs and services consistent with IU Northwest's mission.
• Works collaboratively with faculty and staff across campus to continuously improve and assess student access, retention, and completion outcomes.
• Champions the institution's commitment to inclusive excellence in higher education.
• Functions effectively as a member of the institution's senior leadership team to ensure strong cross-divisional collaboration and achievement of institutional mission and goals.
• Promotes staff effectiveness through setting clear performance expectations, conducting timely performance reviews, appropriately addressing performance issues or concerns, and building cohesive teams to ensure a highly functional and productive division.
• Represents IU Northwest on internal, community, state, system, and national committees and task forces.
• Performs other duties as assigned that support the institution's mission and goals.

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for enrollment management areas.
• Establishes long-term business plans and long-term strategic objectives.
• Directs leadership staff who provide supervision to enrollment management teams.
• Responsible for escalated operational issues, including human resources and/or people management situations.
• Drives innovation and excellence within the area of enrollment management; reviews and creates policies and procedures.
• Determines overall budget for enrollment management teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
• Stays up-to-date on new enrollment management standards, technologies, policies, and procedures and works collaboratively with other enrollment management leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, public policy, or related field

Preferred

• Masters degree
• PhD, or All but Dissertation (ABD)

WORK EXPERIENCE

Required

• 5 years in admissions, enrollment management, higher education student affairs, or related field
• 3 years of management experience in a relevant field

Preferred

• 8 years of progressive leadership experience in enrollment management.
• Significant experience in leading or collaborating with admissions, student affairs, financial aid or other offices that are essential to the life cycle of enrollment within higher education.

• Successful experience leading the design and advancement of a shared, student-centered engagement framework that drives consistent standards, measurable conversion improvement, and strong student experience outcomes.

• Demonstrated experience in having collaborative leadership skills to create positive enrollment, student retention, and matriculation outcomes.

• Experience leading, mentoring and developing highly effective teams.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority-setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team-building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision-making skills.
• Effective conflict management skills.
• Builds and manages effective teams.
• Effective leadership skills.
• Ability to represent the company with external constituents.
• Ability to drive multiple projects to successful completion.
• Commitment to working with a wide variety of people.
• Interprets federal, state, and institutional rules and regulations.

Preferred

• Expertise in leveraging evidence-based, high-impact practices to enhance student success, optimize student experience, and deliver exceptional student outcomes.
• Ability to identify critical data needs, conduct sophisticated analysis, and present findings effectively to diverse stakeholders.
• Superior analytical, written, verbal, and interpersonal communication skills, including the ability to deliver compelling presentations to varied audiences.
• Demonstrates ability to work collaboratively with finance and administrative units to develop and manage budgets that support strategic enrollment objectives.
• Expertise in utilizing advanced admissions technologies, data analytics platforms, predictive modeling, financial aid optimization tools, and digital marketing strategies to drive targeted recruitment and informed enrollment decisions.
• Experience with Slate or comparable CRM systems.
• In-depth knowledge of nationwide best practices across all enrollment services domains, including institutional branding, external marketing partnerships, financial aid leveraging strategies, retention initiatives, and net tuition revenue optimization.
• Demonstrates deep knowledge of enrollment best practices, strong financial and data acumen, and enrollment management and recruitment tools.
• Ability to implement an entrepreneurial mindset and a clear appreciation for the mission of comprehensive regional universities.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

The confidential review of applicant materials will be conducted immediately and will continue until the position is filled.

It is anticipated that the VCESSE will assume responsibilities in Summer 2026.

View Executive Search Page with full VCESSE position profile.

Work Location

IU Northwest Campus

Gary, Indiana

This is an in-person position.

Advertised Salary

$180,000 - $190,000 per year

Salary is based upon experience.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Strategic

FLSA: Exempt

Job Function: Student Services

Job Family: Enrollment Mgmt and Retention

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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