ServiceNow Engagement Lead

CTG is seeking to fill a ServiceNow Engagement Lead position for our client.

Location: Columbus, OH (Onsite)

Duration: 12 Month Contract

Duties:

• Lead end-to-end delivery of complex ServiceNow engagements, managing scope, schedule, budget, and governance across multiple parallel workstreams

• Serve as the primary liaison between technical teams and senior stakeholders, ensuring alignment with business objectives

• Facilitate executive-level communications including workshops, steering committee meetings, and status reporting

• Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and public sector regulatory requirements

• Drive delivery using Agile/Scrum methodologies (e.g., NowCreate), including sprint planning, backlog management, and RIDAC tracking

• Coordinate cross-functional teams including Business Analysts, Developers, and Architects to translate business requirements into scalable solutions

• Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure successful adoption and satisfaction

• Proactively identify and resolve delivery risks, issues, and dependencies in a high-stakes, regulated environment

Skills:

• Exceptional verbal communication skills (critical requirement), with the ability to clearly articulate complex concepts to diverse audiences

• Strong stakeholder management and executive presence

• Deep expertise across ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)

• Proven leadership in Agile/Scrum delivery environments

• Strong understanding of FedRAMP compliance and governance frameworks

• Excellent problem-solving, negotiation, and decision-making capabilities

• Ability to lead with a hands-on approach while mentoring and guiding junior team members

Experience:

• 8+ years of progressive experience in IT consulting or professional services

• Minimum 5 years leading ServiceNow implementations across multiple modules

• Demonstrated success delivering large-scale digital transformation programs

• Experience working in public sector environments, preferably within FedRAMP or similar regulated cloud frameworks

• Proven track record managing complex, multi-workstream enterprise initiatives

Education:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field

Certifications (Highly Preferred):

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules

• Project Management Professional (PMP) or PRINCE2

• Certified Scrum Master (CSM)

• ITIL v4 Foundation or higher

Additional Requirements:

• Must be a U.S. Citizen or Green Card holder

• Ability to work onsite full-time in Columbus, OH

• Strong leadership style with a hands-on approach to delivery and issue resolution

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at Nicole.Shaw@ctg.com . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $63.00 to $68.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.