ServiceNow QA/Test Engineer

CTG is seeking to fill a ServiceNow QA/Test Engineer position for our client.

Location: Columbus, OH

Duration: 12 months

Duties:

• Lead end-to-end quality assurance and testing efforts for a large-scale public sector ServiceNow platform

• Develop and execute comprehensive test strategies, plans, and test cases across ServiceNow modules (ITSM, ITOM, CSM, etc.)

• Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to support efficient regression testing

• Perform detailed manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles

• Validate platform configurations against security controls and data privacy requirements aligned with FedRAMP standards

• Identify, document, and track defects through resolution; collaborate with development and architecture teams on root cause analysis

• Support User Acceptance Testing (UAT) by assisting in script preparation and providing technical guidance to stakeholders

• Conduct performance and load testing to ensure system responsiveness and scalability under enterprise-level usage

Skills:

• Strong expertise in ServiceNow QA methodologies and platform testing

• Hands-on experience with ServiceNow Automated Test Framework (ATF)

• Solid understanding of Agile/Scrum frameworks and Software Development Life Cycle (SDLC)

• Proficiency with defect tracking and test management tools (e.g., Jira, ServiceNow Test Management)

• Experience with automation tools such as Selenium (preferred)

• Knowledge of security, compliance, and data privacy standards (FedRAMP experience preferred)

• Strong analytical, troubleshooting, and communication skills

Experience:

• 4+ years of Software Quality Assurance experience

• Minimum 2 years of hands-on experience testing within the ServiceNow platform

• Experience supporting large-scale enterprise or public sector implementations preferred

• Proven ability to manage both manual and automated testing processes

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

• Relevant certifications such as ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester preferred

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

T* *o Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at Nicole.Shaw@ctg.com . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $62.00 to $68.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.