Dental Front Desk Receptionist/Insurance Coordinator

Dental Front Desk Receptionist / Insurance Specialist
Craig Dental Center | Waukee, IA

Craig Dental Center is seeking a dependable, detail-oriented Front Desk Receptionist / Insurance Specialist to join our growing team. This position plays a key role in delivering an exceptional patient experience while ensuring accurate and efficient insurance processing.

Position Responsibilities:

• Greet and check-in patients in a professional, welcoming manner
• Answer phones and manage appointment scheduling
• Verify insurance eligibility and benefits
• Submit, track, and follow up on insurance claims and pre-authorizations
• Post payments and review treatment plans with patients
• Maintain accurate patient records and documentation

Qualifications:

• Prior dental front office and/or insurance experience preferred
• Working knowledge of dental insurance, including PPOs and coordination of benefits
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Experience with dental software (Eaglesoft preferred) is a plus

Benefits:

• Competitive pay (based on experience)
• 401(k) with employer matching
• Employee-sponsored health insurance
• Retention bonus (over 1/2 of our team has been here for 5+ years, with more joining that rank this year! 1/4 of the staff has been here 10+ years!)
• Paid time off and holidays
• Modern office with up-to-date technology
• Supportive, team-oriented work environment

Schedule:

• Full-time | Monday–Friday

Apply Today!

If you’re looking to join a positive, patient-focused team where your skills are valued, we’d love to hear from you.

Submit your resume through Indeed or send your resume to alene@craigdentalcenter.com.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person