California University of Pennsylvania
Edinboro, PA
Technology Support Analyst (Information Technology Technician) Pennsylvania Western University, Clarion Posting Number: S370P Type of Employment: Full Time Bargaining Unit: AFSCME FLSA: Exempt Salary Range: $51,971 Position Classification: Information Technology Technician Department: Information Technology Job Summary / Basic Function: Works directly with the Manager of Client Support Services and the Senior Technology Support Analysts to implement common IT support services. Responsible for researching and resolving a high volume and a wide variety of information technology problems and issues directed to the IT Help Desk and appropriate related units. Performs tier 1 and tier 2 level IT support services. Maintains broad expertise of computer hardware and software, administrative computing standards and academic computing standards. Participates in the evaluation, selection, design, and development of tools to support IT Services...

