16 it project manager jobs found

Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Proactively solves complex problems. Applies professional concepts and company objectives to resolve complex issues in creative/ innovative and effective ways. Initiates cross-functional process improvements and cost management activities consistent with company objectives. Leads complex projects and assignments globally and/or cross functionally; may coordinate activities of other personnel. Networks with key contacts outside own area of expertise. Regularly provides specialized guidance to others in work area. Leads interaction with internal and/or external customers and suppliers and influence their decision making process. Presents information and decision drafts to Sr. executives within the function and across other functions. Regularly networks globally within own...

NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (Spanish Language) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Administrative Hearings 40 North Pearl Street City Albany State NY Zip Code 12243 Duties Description Under the direction of a Call Center Quality Assurance Specialist 2, the incumbent will function as a Call Center Quality Assurance Specialist 1 (SL). Duties will include, but not be limited to the following:-...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 3 (NY HELPS) - 80481 Occupational Category Other Professional Careers Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96366 to $121413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control Corporate Woods 22 City Albany State NY Zip Code 12211 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change...

About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About the Role: As a quality assurance analyst in the Technology Procurement & Implementation Services practice area, you will collaborate with business analysts, developers, and QA counterparts to support the implementation of an enterprise system. Serving as a quality assurance analyst, your day-to-day role as a NYSTEC consultant will include ensuring the quality, reliability, and performance of software applications through comprehensive testing and collaboration with cross-functional teams. This role supports the full software development lifecycle by developing testing strategies,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 3 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a lead quality coach overseeing a team of call center quality assurance reviewers. Specific duties and responsibilities may include but are not limited to: Supervising a team of Call Center Quality Assurance Specialist (CCQAS 1 and 2) staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to CCQAS 1 and 2 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in their assigned call categoriesCompiling staff suggestions for call center...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80486 Occupational Category Other Professional Careers Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Erie Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control 295 Main Street City Buffalo State NY Zip Code 14203 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of a Call Center Quality Assurance Specialist 2, the incumbent will function as a Call Center Quality Assurance Specialist 1 (SL). Duties will include, but not be limited to the following: • Produce and maintain Knowledge Base content;• Collaborate with Fair Hearing Specialists to ensure that performance work standards are met or exceeded and customer service satisfaction criteria is upheld;• Monitor Fair Hearing Specialists as they answer calls in English and Spanish to assess the quality of their interactions with customers;• Provide constructive feedback and information about Fair Hearing Specialists to supervisors about performance on calls to effect process improvements;• Monitor, manage, and suggest adjustments to work/skill assignments within the Intake Unit;• Review and analyze workload statistics and metrics to identify trends and patterns; and• Identify the...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 2 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a team lead for no more than two call center quality assurance categories. Specific duties and responsibilities may include but are not limited to: Supervising Call Center Quality Assurance Specialist 1 staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to Call Center Quality Assurance Specialist 1 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in the assigned categoryCompiling staff suggestions for call center representative...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

Quality Assurance Manager Curtiss-Wright is seeking a highly motivated Quality Assurance Manager to join their Peerless Instrument facility in East Farmingdale, NY! This business unit focuses on electronic assemblies, systems and software for the US military including advanced instrumentation and control systems that are not only used in Naval propulsion systems but also other Navy subsystems. The Quality Assurance Manager leads and oversees the quality assurance and quality control departments for Peerless Instrument, a Curtiss-Wright Company, reporting directly to the General Manager. This role ensures the effective implementation and continual improvement of the company's quality management system, drives compliance with defense quality standards, and ensures high levels of product quality and customer satisfaction. The Quality Assurance Manager acts as a key quality leader interfacing with internal teams, customers, and suppliers to resolve quality issues and...

NY HELP Yes Agency Higher Education Services Corporation Title Call Center Quality Assurance Specialist 1 Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Avenue City Albany State NY Zip Code 12255 Duties Description Duties include but are not limited to:1. Perform quality assurance of Contact Center practices to ensure goals are achieved and the highest level of customer service is delivered.2. Monitor Call Center Representative calls for accuracy of information and to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s...