17 wave manager jobs found

Senior Product Manager - Conversational AI Servicing Quality Assurance Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. We are seeking a tech-forward Indepedent Contributor Senior Product Manager to lead the onboarding and assessment strategy for evaluating conversational AI solutions on our enterprise quality platform. You will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions. What You'll Do Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required...

Large International food brand is hiring for a Quality Assurance and Lab Manager for their out east facility. In this role you will be responsible to leverage and deploy global and regional quality and food safety programs and policies to ensure product quality standards and consumer satisfaction are met. In addition, you will oversee and develop a team of quality assurance technicians, ensuring they have the tools and training needed to drive quality assurance consistently. * Ideal candidate should come from a Food Manufacturer**  This is a permanent opportunity  Monday-Friday $86,000-$97,000 ( Could be flexible based on experience) Please schedule a time via the scheduler or email directly at Chamira.rosario@randstadusa.com for more availability.  salary: $86,900 - $97,000 per year shift: First work hours: 7 AM - 3:30 PM education: Bachelors Responsibilities Responsible for managing consumer complaints for the Pine Street facility, including data analysis, trend...

Senior Product Manager - Conversational AI Servicing Quality Assurance Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. We are seeking a tech-forward Indepedent Contributor Senior Product Manager to lead the onboarding and assessment strategy for evaluating conversational AI solutions on our enterprise quality platform. You will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions. What You'll Do Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required...

POSITION SUMMARY: Develop, implement and sustain the quality systems required to assure the delivery of products and services that exceed total quality requirements. Lead the facility in the application of total quality activities that result in continuous process improvements and reduce total cost. Responsible for maintaining ISO9001, AS9100 and Military QPL maintenance programs, such as Mil-PRF-39010, Mil-PRF-27. ESSENTIAL DUTIES AND RESPONSIBILITIES: Along with those identified below, other duties may be assigned. Manage and lead a portion of the Quality department team Responsible for incoming quality, regulation of supplier’s performance to quality and scrap Develop and drive customer specific quality requirements Interface with suppliers to resolve quality problems by determining root cause and corrective actions Lead the quality team’s efforts to improve internal quality Implementation of sustainable quality processes in production...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (Spanish Language) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Administrative Hearings 40 North Pearl Street City Albany State NY Zip Code 12243 Duties Description Under the direction of a Call Center Quality Assurance Specialist 2, the incumbent will function as a Call Center Quality Assurance Specialist 1 (SL). Duties will include, but not be limited to the following:-...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 3 (NY HELPS) - 80481 Occupational Category Other Professional Careers Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96366 to $121413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control Corporate Woods 22 City Albany State NY Zip Code 12211 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change...

About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About the Role: As a quality assurance analyst in the Technology Procurement & Implementation Services practice area, you will collaborate with business analysts, developers, and QA counterparts to support the implementation of an enterprise system. Serving as a quality assurance analyst, your day-to-day role as a NYSTEC consultant will include ensuring the quality, reliability, and performance of software applications through comprehensive testing and collaboration with cross-functional teams. This role supports the full software development lifecycle by developing testing strategies,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 3 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a lead quality coach overseeing a team of call center quality assurance reviewers. Specific duties and responsibilities may include but are not limited to: Supervising a team of Call Center Quality Assurance Specialist (CCQAS 1 and 2) staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to CCQAS 1 and 2 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in their assigned call categoriesCompiling staff suggestions for call center...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80486 Occupational Category Other Professional Careers Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Erie Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control 295 Main Street City Buffalo State NY Zip Code 14203 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of a Call Center Quality Assurance Specialist 2, the incumbent will function as a Call Center Quality Assurance Specialist 1 (SL). Duties will include, but not be limited to the following: • Produce and maintain Knowledge Base content;• Collaborate with Fair Hearing Specialists to ensure that performance work standards are met or exceeded and customer service satisfaction criteria is upheld;• Monitor Fair Hearing Specialists as they answer calls in English and Spanish to assess the quality of their interactions with customers;• Provide constructive feedback and information about Fair Hearing Specialists to supervisors about performance on calls to effect process improvements;• Monitor, manage, and suggest adjustments to work/skill assignments within the Intake Unit;• Review and analyze workload statistics and metrics to identify trends and patterns; and• Identify the...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 2 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a team lead for no more than two call center quality assurance categories. Specific duties and responsibilities may include but are not limited to: Supervising Call Center Quality Assurance Specialist 1 staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to Call Center Quality Assurance Specialist 1 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in the assigned categoryCompiling staff suggestions for call center representative...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to...

Quality Assurance Manager Curtiss-Wright is seeking a highly motivated Quality Assurance Manager to join their Peerless Instrument facility in East Farmingdale, NY! This business unit focuses on electronic assemblies, systems and software for the US military including advanced instrumentation and control systems that are not only used in Naval propulsion systems but also other Navy subsystems. The Quality Assurance Manager leads and oversees the quality assurance and quality control departments for Peerless Instrument, a Curtiss-Wright Company, reporting directly to the General Manager. This role ensures the effective implementation and continual improvement of the company's quality management system, drives compliance with defense quality standards, and ensures high levels of product quality and customer satisfaction. The Quality Assurance Manager acts as a key quality leader interfacing with internal teams, customers, and suppliers to resolve quality issues and...