39 help desk it support jobs found in Albany

Company : HM Insurance Group Job Description : JOB SUMMARY This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area. ESSENTIAL RESPONSIBILITIES Load and maintain group information and benefit files....

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by Nelnet. We build products used by hundreds of institutions - scholarship management, online forms and workflow, FAFSA...

POSITION: Public Health Aide (Family Support Worker) DEPARTMENT: Albany County Department of Children, Youth and Families SALARY: $35,647 WORK LOCATION: Albany, NY DESCRIPTION: Paid Time-Off Tuition Reimbursement NYS Retirement Health, Dental, Vision and Hearing Employee Assistance Program Public Service Loan Forgiveness DESCRIPTION: Manage a home visiting caseload, with direction and support from program supervisor. Responsible for outreach activities, coordina- tion of services of families, and assistance with specific health care, social, educational and employment activities and referrals. Or- ganize schedule with the supervisor to accommodate needs of families and program requirements. Work assignments are directed by the Senior Public Health Aide. Does related work as required. KNOWLEDGE, SKILLS, ABILITIES AND CHARACTERISTICS: • Knowledge of infant and child development Ability to establish trusting...

Desktop Support Specialist Req number: R7644 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Senior Desktop Support Specialist, you will provide premier desktop support using Microsoft Entra ID, Intune and Autopilot. You will troubleshoot technical issues as well as mentor other support specialists. Job Description The Senior Desktop Support Specialist is a critical role within our IT department, responsible for...

NY HELP No Agency Health, Department of Title Director Operations Support 1 - 13926 Occupational Category Administrative or General Management Salary Grade 663 Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $115283 to $145682 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Division of Administration / Operations Management Group (OMG) Corning Tower, Empire State Plaza City Albany State NY Zip Code 12237 Duties Description Reporting to the Department's Deputy Commissioner for Administration, the Director Operations Support 1 position will direct the Operations Management Group (OMG) and will perform the following functions: Oversee...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Reporting to the Department’s Deputy Commissioner for Administration, the Director Operations Support 1 position will direct the Operations Management Group (OMG) and will perform the following functions: Oversee administration and management of all leased and State-owned office space, including coordination with the Office of General Services (OGS) and landlords on any issues related to facilities. Coordinate all office space planning, moves, and space configurations with relevant groups including OGS and landlords. Oversee fleet activities, including State vehicle requisition, registration and repair, employee usage tracking, disposition of vehicles past useful service life, and development and implementation of fleet management policies and procedures for the Department. Oversee asset management activities, including maintaining an inventory of all Department equipment subject to assess...

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $25.00 - $34.70 Location: Albany,NY You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day...

Job Title: Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor Work Model: Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet. Answer inbound calls from Medicaid Providers regarding billing or enrollment issues. Learn and understand Medicaid claims processes to assist providers effectively. Process transactions and maintain accurate database records of customer profiles. Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly. Maintain knowledge of company products and customer service procedures. Requirements Minimum of 2+ years of customer service experience. Strong Microsoft Office skills (Word,...

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: We are seeking a Treasury Management Support Specialist to join a leading financial services organization undergoing a major digital banking transformation across the United States. This role will provide high-touch, "white glove" support to treasury management clients during a critical Q2 Digital Banking platform conversion, ensuring a seamless transition and strong user adoption....

POSITION: Support Investigator (HELPS) DEPARTMENT: Albany County Department of Social Services SALARY RANGE: $52,585-$57,246 WORK LOCATION: 162 Washington Ave, Albany, NY 12210 BENEFITS: Generous Paid Time-Off NYS Retirement System Work-Life Balance Health, Dental, Vision and Hearing Tuition Reimbursement Public Service Loan Forgiveness DESCRIPTION: These duties involve verifying the absence of a legally responsible relative from a household, locating the individual and assessing the possibility of obtaining reimbursement of funds for a social service agency. The work is performed under general supervision of either a higher-level investigator or the Coordinator of Child Support Enforcement allowing incum- bents considerable leeway in carrying out specific tasks. Does related work as required. MINIMUM QUALIFICATIONS: EITHER: A. Graduation from an accredited college or university with at least an Associate's degree...

Position Summary : The Computer & Network Support Technician is responsible for following established protocols; install and maintain computer hardware, telecommunications, audio visual equipment and all College-supported network applications. Install and maintain software, provide end-user technical support and training, and perform quality assurance tasks to ensure user workstations and network performance meet College and staff, faculty and student user requirements. Troubleshoot computer and network problems; determine the source of the problem, advice on appropriate action, and test and implement solution. Job Duties, Responsibilities, and Tasks: · Establish and manage email and user accounts for students, faculty, and staff. Responsibilities include overseeing security measures, setting file permissions, ensuring file system integrity, and managing user additions and deletions. · Administer user workstations and provide support for user activities, including...

Position Description & Qualifications Position Description & Qualifications Serco is looking for top talent to join our team! We are looking for a Remote GOV CON Closeout Billing Specialist. This role calls for a well-rounded performer who thrives in a fast-paced, demanding environment with strong commitment to achieving financial goals. Key attributes we are seeking for this role include both the willingness to dig deeply into details, as well as the ability to assess the big picture. The Closeout Billing Specialist will prioritize final voucher packages and expiring/cancelling funds invoices in order to maximize cash flow, meet FAR and DCMA requirements, support and resolve day-to-day issues raised by DCMA, generate customer invoices, provide status reports to senior management, and support special projects as needed. In this role you will: Calculate and prepare final government contract project invoices, including necessary invoicing...

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR 2, equated to SG-16, Business Systems Analyst TR 1, equated to SG-14(NYHELPS) Item#01036 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Within the Division of Retirement Services, Bureau of Program Optimization Support and Transformation (POST), under the guidance of higher-level staff, this...

NY HELP Yes Agency People With Developmental Disabilities, Office for Title Senior Health Care Fiscal Analyst Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 44 Holland Ave City Albany State NY Zip Code 12229 Duties Description The position will be in the Consolidated Fiscal Reporting (CFR) Unit of the Bureau of Fiscal Reporting and Data Analysis (FRDA). The CFR Unit is responsible for overseeing the development, collection and review of Consolidated Fiscal Report (CFR) documents and for the...

Position Description & Qualifications The Army PPB BOS program is seeking a CM Specialist to deliver cloud-based configuration management, DevSecOps, and release engineering activities to support the enterprise systems. Serco supports the US Army as the prime for PPB BBOS and consists of multiple managed cloud environments and numerous hosted data, applications, and processes that enable Army Planning, Programming and Budgeting (PPB) processes to develop the Army Future Years Defense Program (FYDP). Our team performs administration, maintenance, and improvement of IT systems that collect POM, Budget Estimate Submission (BES) and President's Budget resources data deemed necessary to accomplish the Department's mission. In this role, you will: Support applications and systems operating within AWS GovCloud and Commercial Cloud environments/ Be responsible for developing, maintaining, and enforcing software configuration management tools and processes that...

Position Description & Qualifications If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you! Serco has an exciting opportunity for a Data Engineer/Scientist to support U.S. Navy's Team Submarine Program Offices at the Washington Navy Yard in Washington, DC! This position will be on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. You must have an Active or Current Secret clearance or be eligible for a clearance. You will serve as a Data Engineer/Scientist in support of VIRGINIA Class Program Office (PMS 450) initiatives stretching across various technical stacks (Flankspeed, AI/ML, and Digital Transformation). PMS 450 oversees the design, construction and delivery of the United States' newest attack submarine. This role supports all groups within the program and provides technical support and...

Position Description & Qualifications As the Experienced Engineering Technician , you will work on a team performing IT systems modernization at DoD facilities Worldwide. This work involves installing server equipment racks, video surveillance (ip based) cameras, desktop computing systems and peripherals, cabling, and rack-mounted equipment at U.S. Army Installations Worldwide. As the Engineer Technician, you will perform standardized or prescribed assignments involving a sequence of related operations. You will follow standard work methods on recurring assignments, but you will receive explicit instructions on unfamiliar assignments. Your technical adequacy of routine work will be reviewed on completion and non-routine work may be reviewed in progress. This position will allow you to live anywhere in the United States and travel the world. This position requires flexible working hours; you must be willing to work more than 40 hours a week and be able to work...

Position Description & Qualifications If you like high profile and challenging cloud system security work supporting the readiness of America's Navy ships, aircraft and expeditionary forces - Serco has a great opportunity for you! This Principal Information Security Systems Engineer (ISSE) will be working with a dynamic team supporting applications on the Defense Information System Agency (DISA) military cloud. An active U.S. Department of War (DoW) Secret security clearance is required. Bring your experience and collaborative skills to make an impact toward improving our military defense planning and combat readiness. Serco supports the U.S. Navy as the prime contractor for their Integrated Readiness Modeling, Technical and Professional Support Services contract. Our team conducts analysis and provides software development and lifecycle support for a portfolio of integrated applications used by the Navy to determine future fleet readiness requirements. You will...

NY HELP No Agency State Police, Division of Title Multimedia Forensic Analyst 1 Occupational Category No Preference Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 1220 Washington Avenue Building 24 City Albany State NY Zip Code 12226 Duties Description Forensic Multimedia Support: Perform and assist the technical and scientific duties for all forensic analysis in the Forensic Video Multimedia Services Unit (FVMSU). Perform and assist analysis/examination of analog and digital multimedia evidence in the multimedia lab environment and...

NY HELP Yes Agency Civil Service, Department of Title Human Resources Specialist 1 (Staffing), or Trainee 1 / Trainee 2 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $56655 to $83286 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Empire State Plaza, Agency Building 1 City Albany State NY Zip Code 12239 Duties Description The Staffing Services Division is responsible for assisting State agencies with staffing New York State partner agencies. To better serve our partner agencies and simplify the examination process so that it is customer friendly, accessible,...

NY HELP Yes Agency Civil Service, Department of Title Administrative Assistant 1 or Trainee 1 / Trainee 2 Occupational Category Administrative or General Management Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $40625 to $60467 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Empire State Plaza, Swan Street Building - Core 1 City Albany State NY Zip Code 12239 Duties Description Employee Benefits has the lead role for administering the New York State Health Insurance Program (NYSHIP), one of the largest public employer health insurance programs in the nation covering more than 1.2 million lives. This...

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1 ( SG-18), Business Systems Analyst Trainee 2 (SG-16) , Business Systems Analyst Trainee 1 (SG-14) (NYHELPS) Item # 01031 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Work as a liaison between stakeholders to elicit, analyze, verify, and validate requirements for changes to business processes, policies, and information systems....

NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1 ( SG-18), Business Systems Analyst Trainee 2 (SG-16) , Business Systems Analyst Trainee 1 (SG-14) (NYHELPS) Item # 08662 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description Work as a liaison between stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and...

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? *This is an exempt position. Salary commensurate with experience* Overview: Location: Albany, NY Salary: $48,000 - $80,000 We are seeking a IT Service Desk Technician who will support our client by providing high-quality service desk support, consultation, and technical escalation across four physical locations. This role will help strengthen end-user support operations, maintain systems and servers related to service desk functions, and support continuous process improvement initiatives across IT. The ideal candidate has proven experience supporting diverse users remotely and in...