Actalent
Colchester, CT
Job Title: Contact Center AssociateJob Description The Contact Center Associate provides seasonal customer support by processing orders, quotes, and service requests in internal ERP systems while delivering high-quality service via phone, email, and chat. This role requires strong computer skills, accuracy, and efficiency in a fast-paced environment, as well as the ability to complete structured, classroom-based training and work onsite in Colchester, CT throughout the seasonal period. Responsibilities Process customer orders, quotes, and service requests accurately within internal ERP systems. Provide professional customer service through phone, email, and chat channels. Navigate multiple computer systems and screens simultaneously while assisting customers. Enter and update customer and order information with a high level of accuracy. Manage time effectively in a structured, fast-paced contact center environment. Follow established...

