Full time
WDIVClickOnDetroitGraham Digital
Detroit, MI, USA
Reports to: Sr. Director of Sales Work Location: Detroit, MI Description The Client Experience Manager (CEM) leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The CEM is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results. Responsibilities Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth. Develop, implement, and refine workflows that streamline pre- and post-sale processes. Establish best practices for client deliverables, including reporting cadence, onboarding, and project...


