20 help desk it support jobs found in Lansing

NY HELP Yes Agency Children & Family Services, Office of Title Youth Support Coordinator 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Variable Hours Per Week 40 Workday From 12 AM To 12 AM Flextime allowed? No Mandatory overtime? Yes Compressed workweek allowed? No Telecommuting allowed? No County Tompkins Street Address Finger Lakes Residential Center 250 Auburn Road City Lansing State NY Zip Code 14882 Duties Description Supervise, evaluate, guide and mentor juvenile and youthful offenders, juvenile delinquents or other "at-risk" youth referred to the Office of Children and Family Services. Additional duties will be discussed in detail during the interview...

Communications Support Writer/Editor Fully Remote-United States Job Type Part-time Description Overview Tanaq Support Services (TSS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in health, agriculture, technology, and other government services. TSS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders. About the Role We are seeking a Writer/Editor to provide Communications support to our federal client. The individual in this role will support client initiatives by developing and delivering clear, science-based communications-including web content, training materials, and policy messaging-while ensuring alignment with infection control guidelines, risk-communication best practices, and plain-language standards. The role will also participate...

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by Nelnet. We build products used by hundreds of institutions - scholarship management, online forms and workflow, FAFSA...

NY HELP No Agency Children & Family Services, Office of Title Youth Support Specialist (Permanent) Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit ISU - Institutional Services Unit (CSEA) Salary Range From $61702 to $68630 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Variable Hours Per Week 40 Workday From 12 AM To 12 AM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Tompkins Street Address Finger Lakes Residential Center 250 Auburn Road City Lansing State NY Zip Code 14882 Duties Description The Youth Support Specialist (YSS) works directly to supervise court-placed youth, age 12-20, who reside at OCFS secure, limited-secure, and/or non-secure residential facilities. YSSs are part of a team that ensures that a facility is physically secure...

Desktop Support Specialist Req number: R7644 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Senior Desktop Support Specialist, you will provide premier desktop support using Microsoft Entra ID, Intune and Autopilot. You will troubleshoot technical issues as well as mentor other support specialists. Job Description The Senior Desktop Support Specialist is a critical role within our IT department, responsible for...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems. Required Candidate Skills:...

Job Description Responsibilities As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. * Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen Technical Skills Strong Oracle Database fundamentals - SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge. Strong understanding of Performance Tuning methodologies including SQL Tuning ORDS architecture knowledge - connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging. REST/API performance basics - HTTP latency, payload size, concurrency, network round trips, JSON processing overhead. APEX skills - Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive...

Position Description & Qualifications Are you a Systems Engineer looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Naples, Italy. CNIC Regional Offices allow for improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. This position provides comprehensive technical, operational, and project-level support across Service Desk operations, MILCON IT integration, and real property management to ensure the Command's IT infrastructure is effectively planned, implemented, and sustained. The role serves as a key liaison among technical teams, construction and facilities partners, and leadership, delivering expert guidance, documentation, and oversight to maintain secure, scalable, and...

Position Description & Qualifications Serco is seeking a highly skilled and motivated Experienced DevSecOps Engineer to join our team - (100% Remote). This role is critical in integrating security practices within the DevOps process, ensuring that security is embedded throughout the software development lifecycle. The ideal candidate will have a strong background in cloud infrastructure, automation, CI/CD pipelines, and security best practices. In this role you will: Design, implement, and maintain secure CI/CD pipelines. Integrate security tools and practices into development and deployment workflows (e.g., SAST, DAST, container scanning). Collaborate with development, operations, and security teams to ensure secure software delivery. Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation. Monitor systems for security vulnerabilities and respond to incidents....

Position Description & Qualifications The Army PPB BOS program is seeking a CM Specialist to deliver cloud-based configuration management, DevSecOps, and release engineering activities to support the enterprise systems. Serco supports the US Army as the prime for PPB BBOS and consists of multiple managed cloud environments and numerous hosted data, applications, and processes that enable Army Planning, Programming and Budgeting (PPB) processes to develop the Army Future Years Defense Program (FYDP). Our team performs administration, maintenance, and improvement of IT systems that collect POM, Budget Estimate Submission (BES) and President's Budget resources data deemed necessary to accomplish the Department's mission. In this role, you will: Support applications and systems operating within AWS GovCloud and Commercial Cloud environments/ Be responsible for developing, maintaining, and enforcing software configuration management tools and processes that...

Position Description & Qualifications If you like high profile and challenging cloud system security work supporting the readiness of America's Navy ships, aircraft and expeditionary forces - Serco has a great opportunity for you! This Principal Information Security Systems Engineer (ISSE) will be working with a dynamic team supporting applications on the Defense Information System Agency (DISA) military cloud. An active U.S. Department of War (DoW) Secret security clearance is required. Bring your experience and collaborative skills to make an impact toward improving our military defense planning and combat readiness. Serco supports the U.S. Navy as the prime contractor for their Integrated Readiness Modeling, Technical and Professional Support Services contract. Our team conducts analysis and provides software development and lifecycle support for a portfolio of integrated applications used by the Navy to determine future fleet readiness requirements. You will...

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Day-to-Day Responsibilities: This is a 2nd shift position on Tuesday-Saturday from 2pm to 10:30pm. Review and Maintain a Manager’s Shift Turnover Logbook. Meet with alternate Shift Managers on a daily basis to address any outstanding issues or upcoming projects. Meet with the General Manager regarding outstanding issues. Add input/insight on upcoming projects and conditions. Commence daily safe operating...

Position Description & Qualifications At Serco, we deliver mission-critical services and technology solutions that enable our government customers to operate more effectively, securely, and efficiently. We support complex federal missions across defense, civilian, and intelligence domains by combining deep domain expertise with modern digital, data, and cloud capabilities. Our teams are trusted partners to our customers, committed to technical excellence, innovation, and disciplined execution in highly regulated environments. We are seeking a Data Analytics Manager. This role will be responsible for building, managing, and enabling high-performing data analytics teams that deliver solutions employing data management, operations research, machine learning, statistics, business intelligence, and low-code automation for internal initiatives and government contracts. This position is contingent upon your ability to obtain/maintain a Secret security clearance In this...

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and...

Position Description & Qualifications Are you a Project Control Specialist looking for a place where you can make a difference every day? Serco is the place for you! Discover this great opportunity supporting our customers and you will play a critical role in ensuring that successful and secure work is performed for our government installations which is vital to our Mission to protect and serve our Military. As a Project Control Specialist you will be responsible for helping plan, organize, and coordinating activities to support our current contracts, Project Managers and customers. In this role, you will: Provideassistance on projects from inception through completion to comply with the technical requirements of the contract for the customer. Perform clerical and administrative support tasks, such as review, prepare, develop, and modify reports, documentation, forms for multiple projects programs per Serco policies. Support Project Managers in...

Bilingual (Portuguese/English) Service Desk Analyst Req number: R7715 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide...

Part-Time Bilingual (Italian/English) Service Desk Analyst Req number: R7729 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week). Job Description We are looking for a bilingual customer...

Director, Business Development - State Government Req number: R7656 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Director, Business Development- State Government ready to take us to the next level! If you have experience in sales within public sector and are looking for your next career move, apply now. Job Description The Director, Business Development - State Government will lead...

Bilingual (Spanish/English) Service Desk Analyst Req number: R7643 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1...

Service Desk Analyst Req number: R7601 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Service Desk Analyst to provide Level 1 technical support to both users in an...