20 help desk it support jobs found in Providence

Company : HM Insurance Group Job Description : JOB SUMMARY This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area. ESSENTIAL RESPONSIBILITIES Load and maintain group information and benefit files....

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by Nelnet. We build products used by hundreds of institutions - scholarship management, online forms and workflow, FAFSA...

SPG Life and Annuity Internal Life Sales Support Intern Position: Internal Life Sales Support Intern (Summer) Supervisor: Lead Internal Sales Specialist Status: Non-Exempt, Full-time / Seasonal (Summer Internship) Duration: 10-12 Weeks (Summer) About SPG Life and Annuity: Founded in 1972, Brokers' Service Marketing Group (BSMG), now known as SPG Life and Annuity, is a nationally recognized leader in life insurance and annuity distribution. Our clients are insurance professionals, financial advisors, and financial institutions. We have built our reputation on service excellence, integrity, and doing what's best for the customer. BSMG has been recognized as one of the Best Places to Work in Rhode Island in 2019, 2020, and 2021, and has received a Worksite Health Award (superior rating). We are a dynamic, collaborative team that takes our work seriously - and has fun doing it. Internship Overview: Are you a motivated student looking to break into...

About the YWCA Since 1867, the YWCA has focused efforts to create a more inclusive and just Rhode Island and has advocated on behalf of the most structurally disenfranchised people in our society, including low-wage workers, the unemployed, women and girls, people of color, English language learners, immigrants, survivors of abuse, members of the LGBTQ+ community, as well as current military and veterans. Our mission is to eliminate racism, empower women and promote peace, justice, freedom, and dignity for all. Job Title: Case Worker - Veterans Health Care Comprehensive Support Team (VCST) Reports To: Director of Veteran Affairs General Description: The Case Worker is a key member of the Veterans Health Care Comprehensive Support Team (VCST), providing direct support to veterans through hands-on assistance with daily needs, emotional support, and resource navigation. The Case Worker collaborates closely with the Case Manager and other team members to ensure veterans...

Desktop Support Specialist Req number: R7644 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Senior Desktop Support Specialist, you will provide premier desktop support using Microsoft Entra ID, Intune and Autopilot. You will troubleshoot technical issues as well as mentor other support specialists. Job Description The Senior Desktop Support Specialist is a critical role within our IT department, responsible for...

Job Description Responsibilities As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. * Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen Technical Skills Strong Oracle Database fundamentals - SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge. Strong understanding of Performance Tuning methodologies including SQL Tuning ORDS architecture knowledge - connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging. REST/API performance basics - HTTP latency, payload size, concurrency, network round trips, JSON processing overhead. APEX skills - Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems. Required Candidate Skills:...

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see...

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: We are seeking a Treasury Management Support Specialist to join a leading financial services organization undergoing a major digital banking transformation across the United States. This role will provide high-touch, "white glove" support to treasury management clients during a critical Q2 Digital Banking platform conversion, ensuring a seamless transition and strong user adoption....

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We are seeking a highly professional Support Agent I to join our Customer Support team. Your primary responsibility will be to enhance the customer experience by ensuring optimal use of our products. When challenges arise, you will deliver solutions that not only resolve issues but...

Position Title: Laboratory Support Technician Location: Hyannis, MA Duration: 13 Weeks (Contract) Shift: Evening Shift (1:00 PM – 9:00 PM) Position Overview "Navitas Healthcare, LLC" is seeking a detail-oriented and dependable Laboratory Support Technician to support daily laboratory operations. This role is responsible for coordinating specimen processing, managing laboratory data, and ensuring timely and accurate workflow while delivering excellent service to both internal and external stakeholders. Key Responsibilities Provide courteous and professional support to patients, healthcare staff, and visitors Perform data entry tasks including order entry, cancellations, and result documentation Operate and troubleshoot laboratory information systems Answer and manage incoming calls, providing accurate information as needed Verify, label, and process incoming specimens according to established protocols Communicate specimen status,...

Job Description As Site Operations Support Manager - Data Center Facilities , you will lead the onsite site-support function that enables OCI's mission-critical data center operations teams to execute in a disciplined, organized, and audit-ready manner. This role manages the administrative and coordination processes that support facilities operations, including records management, scheduling support, workflow tracking, document control, vendor and visitor coordination, and day-to-day site business operations. This role is responsible for leading a team of site support professionals, all at the IC3 level, and ensuring support services are delivered consistently across the campus in alignment with Oracle standards. You will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site-support model scales with operational complexity. While...

Position Description & Qualifications The Army PPB BOS program is seeking a CM Specialist to deliver cloud-based configuration management, DevSecOps, and release engineering activities to support the enterprise systems. Serco supports the US Army as the prime for PPB BBOS and consists of multiple managed cloud environments and numerous hosted data, applications, and processes that enable Army Planning, Programming and Budgeting (PPB) processes to develop the Army Future Years Defense Program (FYDP). Our team performs administration, maintenance, and improvement of IT systems that collect POM, Budget Estimate Submission (BES) and President's Budget resources data deemed necessary to accomplish the Department's mission. In this role, you will: Support applications and systems operating within AWS GovCloud and Commercial Cloud environments/ Be responsible for developing, maintaining, and enforcing software configuration management tools and processes that...

Position Description & Qualifications At Serco, we deliver mission-critical services and technology solutions that enable our government customers to operate more effectively, securely, and efficiently. We support complex federal missions across defense, civilian, and intelligence domains by combining deep domain expertise with modern digital, data, and cloud capabilities. Our teams are trusted partners to our customers, committed to technical excellence, innovation, and disciplined execution in highly regulated environments. We are seeking a Data Analytics Manager. This role will be responsible for building, managing, and enabling high-performing data analytics teams that deliver solutions employing data management, operations research, machine learning, statistics, business intelligence, and low-code automation for internal initiatives and government contracts. This position is contingent upon your ability to obtain/maintain a Secret security clearance In this...

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships. We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and...

Position Description & Qualifications Are you a Project Control Specialist looking for a place where you can make a difference every day? Serco is the place for you! Discover this great opportunity supporting our customers and you will play a critical role in ensuring that successful and secure work is performed for our government installations which is vital to our Mission to protect and serve our Military. As a Project Control Specialist you will be responsible for helping plan, organize, and coordinating activities to support our current contracts, Project Managers and customers. In this role, you will: Provideassistance on projects from inception through completion to comply with the technical requirements of the contract for the customer. Perform clerical and administrative support tasks, such as review, prepare, develop, and modify reports, documentation, forms for multiple projects programs per Serco policies. Support Project Managers in...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: You will be responsible for a broad range of technology transactions and operational issues, and for counseling business and sales units on a variety of issues within the North America...

Part-Time Bilingual (Italian/English) Service Desk Analyst Req number: R7729 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week). Job Description We are looking for a bilingual customer...

Bilingual (Spanish/English) Service Desk Analyst Req number: R7643 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1...

Service Desk Analyst Req number: R7601 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Service Desk Analyst to provide Level 1 technical support to both users in an...