1 help desk it support jobs found in Wentzville

The Help Desk Technician - Tier I, 2nd Shift, provides hardware and software maintenance, training, consultation, and recommendations for future resource planning and development. Effectively and efficiently providing these services will ensure maximum access to and implementation of technology services and resources. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Analyze and resolve urgent 1st line support calls when escalated via the Help Desk Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards Communicate with employees regarding the status of their Help Desk tickets Communicate with 3rd party support vendors to resolve issues that require action Create user-level training documentation and add solutions to the Service Desk system as needed Install and configure systems, networks, printers,...