Contract
NavitsPartners
Harrisburg, PA
Job Title: Tier 1 Service Desk Analyst Location: Harrisburg, PA Job Type: Contract Job Overview "Navitas Partners, LLC" is seeking a Tier 1 Service Desk Analyst to provide IT support via phone and email to internal users and external stakeholders. This role begins with onsite in Harrisburg, PA. The ideal candidate will have a strong customer service mindset, basic technical troubleshooting skills, and experience working in a help desk or service desk environment. Key Responsibilities Provide technical assistance and support for hardware, software, and system-related issues Serve as the first point of contact for end users and resolve Level 1 support issues Escalate complex technical issues to appropriate teams when necessary Ensure adherence to service level agreements (SLAs) and quality standards Log, track, and manage all incidents and requests in the ticketing system (ServiceNow or similar) Monitor and respond promptly to incoming...

