Ryder
Jefferson City, MO
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : JOB SUMMARY The Supervisor is responsible for the day-to-day operations of a work group, to include work analysis and staffing, customer interaction, quality assurance, continuous improvement and performance management of assigned staff. The role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities. RESPONSIBILITIES Oversees the day to day activities of the Collection Specialists (hiring, performance management, metrics, scorecards, conf. calls, aged stmt. reviews, etc.) staff to ensure effective, efficient, timely, and reliable support is delivered. Coaches and counsels employees on performance. Ensure proper coverage, adherence to published protocols, and appropriate follow-up actions are...

