Research & Marketing Strategies, Inc.
Baldwinsville, NY
DEPARTMENT: QualiSight Call Center COMPANY: Research & Marketing Strategies, Inc. (RMS) LOCATION: Baldwinsville, NY 13027 STATUS: Full Time (Primarily on-site, but eligible for a hybrid work status) DATE: April 2026 SALARY: $24 to $25 per hour REPORTS TO: QualiSight Director RMS is a market research firm in Baldwinsville that is passionate about providing quality data through outbound consumer and B2B survey and interview research on behalf of our clients. Our on-site data collection call center and focus group facility is seeking a Team Supervisor and Trainer to provide general supervision of the call center agents with a focus on quality output and continued monitoring of staff performance metrics. The Call Center Team Supervisor is responsible for coordinating and conducting new hire training as well as providing ongoing individual and team training, coaching, and support to the call center associates. This supervisor will...

