Kelly
Thomaston, CT
Customer Service Manager Thomaston, CT Direct Hire $90-105k *Position is fully onsite *Position qualifies for annual bonus Kelly is seeking a Customer Service Manager to work for our client, a global manufacturing organization, on a direct hire basis. This is an excellent opportunity to work for an industry-leading company that is customer-oriented, innovative, and sustainably focused! The Customer Service Manager will: Champion a customer-first culture across the organization in partnership with the executive team Recruit, train, and develop Account Specialists, Project Leads, and Customer Account Representatives to deliver high-quality, responsive service Establish and track team goals, objectives, and key performance indicators (KPIs) Oversee the annual performance review process for assigned team members Analyze service data and provide actionable insights and recommendations across the organization Partner with...

