576 customer success manager jobs found in Boston, MA

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. Customer Success Team At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams. This is an exciting opportunity to join Customer Success at a formative stage and...

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see...

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and...

As an Enterprise Customer Success Manager, you’ll be the strategic partner helping our largest and most complex customers achieve measurable business outcomes through Foley’s compliance and safety solutions. You’ll drive retention, expansion, and value realization by combining deep industry expertise with a consultative, data-driven approach. This is a high-impact role that requires strong relationship management, business acumen, and the ability to influence cross-functionally to ensure customer success and satisfaction. What you’ll do Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth. Develop and execute account plans aligned with customer goals and business outcomes. Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience. Conduct regular executive business reviews to assess progress,...

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator...

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best...

Job Description General Summary: The Associate Director, Commercial Strategy is responsible for supporting the strategic direction for the Strategic Customer Engagement team by defining priorities, sequencing initiatives, and framing the “why” behind commercial focus areas aligned to Pain BU objectives and enterprise strategy. This role operates above field execution, focusing on strategy formation (what the organization should prioritize and why) while ensuring intentional coordination with strategy translation efforts. The role translates business goals, market insights, and leadership expectations into clear strategic recommendations, frameworks, and narratives. It partners closely with cross-functional and field operations leaders to ensure strategic intent is clearly communicated and effectively handed off for execution. Key Duties and Responsibilities: Lead commercial strategy formation for the SCE team by defining organizational priorities, sequencing...

Hi, we are ecobee. ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution. In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment. Why we love to do what we do: We’re helping build the world of tomorrow with solutions that improve...

Work Location: Boston, Massachusetts, United States of America Hours: 40 Pay Details: $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Retail Banker I is a customer liaison that is integral to...

Cornerstone is looking for a Manager of Field Marketing to join our Field Marketing team. We are looking for a creative, driven and strategic leader to focus on building compelling marketing campaign activations that create qualified pipeline for both new logo acquisition and expansion opportunities within the base. You will be responsible for leading the team that designs and implements programs that influence customer expansion, improve retention and drive revenue - all while delivering outstanding value to our customers. In this role you will be responsible for: Strategy Development: Develop and implement comprehensive marketing strategies and activations to drive customer expansion and retention goals Collaborate with cross-functional teams across sales, product and customer success to gather insights and data to inform customer segmentation, targeting, and positioning Campaign Management: Lead the end-to-end planning, execution, and...

Work Location: Boston, Massachusetts, United States of America Hours: 40 Pay Details: $23.75 - $31.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Banking Associate is a professional in banking, plays a key role in...

JOB REQUISITION Client Solutions Manager (Legal) LOCATION MA BOSTON JOB DESCRIPTION Job Summary As a Client Solutions Manager, your responsibilities will include: Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven legal and/or recruiting background. Market to law firms and corporate legal clients via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community. Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer...

As a Store Manager you will work in store and really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategy will help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our training teams will ensure you have all the tools you need to succeed in your current role and beyond.  About the role You will: Lead, challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients. Lead the sales and performance of your store, whilst keeping our customers close to heart. Be a passionate ambassador for our Boots brand, helping us work towards becoming the world's best pharmacy led health and beauty retailer. Make the shop floor your own, get to know our teams, sales and operations. Consider what can we do to change for the better to set Boots apart from other retailers. Get to know your...

Do you want to be an “Intelli?” We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee. The Coffeebar Manager is responsible for the coffeebar’s overall financial performance and operational success. Working in a fast-paced environment, the Coffeebar Manager is expected to build a strong and well-developed team that demonstrates a high level of customer service, and ensures that the quality of coffee and tea is both excellent and consistent by continuously adhering to Intelligentsia’s high drink standards. Post Office Square Coffeebar 225 Franklin St., Boston, MA, 02110 Monday - Friday, 7:00am - 4:00pm Saturday & Sunday, Closed Duties &...

Manulife Financial Corporation is a leading international financial services group offering insurance and wealth management solutions in the US, Canada, Europe, and Asia. We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. To achieve our Mission, we set out our five key areas of focus, narrowing our priorities to those that will strongly position us to transform Manulife into a digital, customer-centric market leader, creating significant value for our customers, employees, and shareholders. One of our five key areas of focus is to accelerate growth in our highest potential businesses . In alignment with this focus, we are exploring acquisition opportunities within markets aligned to our global vision. In support of this focus, we are establishing a new Integration Enablement Team, supporting the global Manulife organization. This team will serve as integration experts...

The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.5B in federal and commercial assets. Leveraging AI-driven automation, data analytics, and platform-agnostic systems, we create high-performing, future-ready environments that reduce cost, improve efficiency, and enable mission success. Founded in 2012, we now have over 450 employees supporting 23 federal agencies—making us a trusted leader in delivering technology-infused building solutions across the public sector. The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success. Our culture is...

Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative, and Video to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time. This role reports to the Associate Director and is a crucial part of the Paid Media team. The Paid Media Strategist works directly with our enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing Paid strategies for enterprise SaaS businesses. *This role is listed internally as Account Strategist, Paid Media * Roles & Responsibilities: Oversee and lead a collection of Paid Media accounts Serve as direct...

Work Location: Boston, Massachusetts, United States of America Hours: 40 Pay Details: $25.75 - $38.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Syndication Loan Specialist III (Middle Market Bought Loans)...

Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative, and Video to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time. This role reports to the Associate Director and is a crucial part of the Paid Media team. The Paid Media Strategist works directly with our enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing Paid strategies for enterprise SaaS businesses. *This role is listed internally as Account Strategist, Paid Media * Roles & Responsibilities: Oversee and lead a collection of Paid Media accounts Serve as direct...

Work Location: Boston, Massachusetts, United States of America Hours: 40 Pay Details: $160,160 - $240,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Middle Market (MM) Senior Relationship Manager (RM), Commercial...

*** Ideal candidate will be located on the East Coast near a major airport *** At CJ Schwan's , we don't just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony's®, Big Daddy's®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith's ®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together. We are seeking a highly strategic Corporate Account Manager to lead and grow key Non-Commercial Foodservice partnerships. In this high-impact role, you will own enterprise-level customer relationships, lead...

Description The Elevator Pitch  Evolv Technology is on a mission to help make the world safer through advanced, AI-powered security solutions. We are seeking a collaborative and business-savvy Corporate Counsel to help the Legal Team fulfill its mission of growing the business while promoting a culture of innovation, continuous learning, and compliance. This is a unique opportunity to be a part of an incredibly talented Legal Team supporting a fast-growing, mission-driven public company that sits at the intersection of physical security and cutting-edge technology. This role will be pivotal in providing legal counsel across a broad range of matters, from managing the full lifecycle of commercial and vendor contracts and ensuring compliance with industry standards, to serving as a legal partner to our marketing team. In this role, you will have the chance to work with stakeholders across the sales, marketing, and business organizations, and given the size of the Legal...

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the Role: We’re looking for a Collections Manager who acts as both a cash flow strategist and a customer experience advocate . You will proactively navigate our fast-paced SaaS ecosystem, collaborating across Finance, Sales, and Customer Success to manage the accounts receivable lifecycle. Your mission is to leverage automation to streamline operations, minimize friction and ensure that...

The Massachusetts Executive Office of Health and Human Services (EOHHS), through the Office of Children, Youth and Families, is seeking a Director of Homeless Youth Services to lead a statewide effort focused on making the experiences of youth and young adult homelessness rare, brief, and non-recurring. This is an essential leadership role for a mission-driven professional who is passionate about advancing equity, strengthening systems, and improving outcomes for some of the Commonwealth’s most marginalized young people. The Director will guide the vision and execution of Massachusetts’ strategy to end youth homelessness, working at the intersection of policy, practice, and partnership to create a coordinated, data-informed response that reaches communities across the state. This role offers the opportunity to shape and influence a complex, multi-agency system while working closely with providers, state partners, and young people with lived experience. The Director will...