Serco
North Charleston, SC
Position Description & Qualifications As a Full Time Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families. This position is contingent upon your ability to maintain/transfer an active NACI clearance. This position is 100% Remote in the National Capital Region. In this role, you will: Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits). Determines the nature of the inquiry to provide accurate and concise answers. Provides information requested or refers the client to appropriate military or community resources. Provides prompt and empathetic communication with the customer via phone, and email. Become familiar with the Benefits...

