IO DATASPHERE INC
Milwaukee, WI
JOB REQUIREMENTS: Our client is looking for 2 Desktop Support Technicians to provide on-site Level 1 and Level 2 technical support to various Milwaukee County locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead. The technician will play a crucial role in Desktop Asset Lifecycle for As part of this process, outdated workstations will be replaced with newly imaged and fully configured computers to ensure seamless functionality. The technician will follow an imaging process in building the workstations and checklist for deployment. Candidate identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. This role emphasizes clear communication with users of varying technical skill...

