Full time
California State University
Long Beach, CA, USA
Job no: 545283 Work type: Staff Location: Long Beach Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time Job Summary The Desktop Support Specialist is a key member of the Unified Technology Support organization, which provides desktop and customer support services for Division of Information Technology supported customer groups. The incumbent is responsible for resolving support requests from customers. This position provides functional administration of enterprise systems including email, listserv, Active Directory, campus print servers, and Mobile Device Management (MDM) tools. Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Diagnose, troubleshoot, and resolve technical problems, which may include training, consultation, and...